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Senior Implementation Engineer guiding enterprise customers through complex API integrations at Yapily. Collaborating with cross - functional teams to drive successful delivery and customer success during implementation.
About the role
- Lead the implementation process to identify the appropriate subject matter experts for customer training, integration, savings opportunities, and problem resolution.
- Develop actionable plans or programs for assigned provider relationships to optimize value.
- Drive strategic collaboration with service line consultants and Vizient Spend Management to present unified, value-driven opportunities to clients.
- Create agendas and coordinate provider-facing progress by providing regular communication in regard to implementation steps.
- Set implementation timelines and goals, consistently monitoring and communicating to ensure timelines and goals are met.
- Demonstrate product knowledge of Excelerate contracted products to support provider clinical decision-making, and to conduct value analysis product conversions, measuring and communicating success and savings against Vizient provider value proposition and operational metrics.
- Ensure exceptional customer experience by providing education to providers so that they maximize use of Vizient tools, identifying implementation roadblocks, and using available resources to address and resolve issues in a timely manner.
Requirements
- Relevant degree preferred.
- 5 or more years of relevant experience required, with a strong preference for backgrounds in clinical, healthcare operations, or healthcare business environments.
- Demonstrated success in project management, especially within healthcare or provider account management, including leading cross-functional initiatives from onboarding to long-term engagement.
- Advanced analytical and critical-thinking skills, with experience leveraging databases and data tools to identify trends, support decision-making, and drive measurable outcomes.
- Exceptional communication skills, including verbal, written, and presentation abilities, with a proven track record of crafting and delivering effective communications to executive leadership.
- Ability to travel regularly and expeditiously throughout the year to meet clients' needs and timetables.
Benefits
- Comprehensive benefits plan
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