Implementation Engineer managing launches of new technical and fulfillment projects across Stord’s network. Overseeing systems integrations and user acceptance testing throughout the US and Canada.
About the role
- Implementation Manager optimizing the utilization of CancerIQ within healthcare practices to enhance cancer prevention and detection services through collaboration and program management.
Responsibilities
- This individual will be responsible for optimizing utilization of Cancer IQ within medical practices and health systems with a focus on the following specialties: Genetics, Oncology, Surgery, Gastroenterology, Breast Imaging and Preventive Care (OB/GYN, Primary Care, Internal Medicine) via programmatic design, protocol development/quality improvement via Lean methodology, and project management.
- Ensure customers are utilizing Cancer IQ services to their contracted level while partnering with Business Development to find growth opportunities.
- Collaboration with Account Executives, Executive Sponsors and Product Specialists to target, plan and drive Cancer IQ utilization within health care practices or facilities at the clinical and operational levels, to achieve improved patient outcomes.
- Providing Quality Improvement expertise that includes analysis and solutions to make cancer risk assessment via Cancer IQ standard of care with healthcare providers. Including but not limited to Lean and Six Sigma methodology to drive consistent, reliable and dependable processes to support physician behavior and impact patient outcomes.
- Analysis, understanding and demonstration of revenue generation resulting from practice population-based risk stratification, including cost effectiveness associated with proper utilization of personalized molecular diagnostics. This requires a basic understanding of billing, reimbursement and the impact of healthcare reform on physician’s practices in addition to how healthcare quality and delivery is measured and rewarded.
- Building relationships between different disciplines across the academic and community network of healthcare providers to optimize an integrated multidisciplinary approach to the identification, diagnosis and management of high-risk patients.
Requirements
- Individual has proven ability to teach, tailor and take control with customers to drive optimal utilization, recognizing that customer success is predicated on the ability to challenge the status quo and align people toward change.
- Individuals to be considered for this position should have a proven track record of customer success results, program design and management skills, and knowledge of healthcare delivery systems, demonstrated examples of leadership or management preferably in the Oncology, Women's Health, or molecular diagnostics markets.
- LEAN Six Sigma preferred or completed in first year of employment.
Benefits
- Competitive pay and benefits (Health, Vision, Dental, HSA/FSA, EAP, 401-K, Commuter Benefits)
- Headquartered in Chicago's iconic Wrigley Building, with complementary Water Taxi service to and from Union and Ogilvy Stations
- Complementary gym membership with daily instructor-led classes located in the building
- Generous company paid holidays and monthly CancerIQ mental health days
- Formal training and professional development opportunities
- Bi-annual "All Hands" weeks where local Chicago employees convene and connect with employees based in other cities
- Passionate, high-energy culture with a team of people that are excited to get stuff done and make an impact
- Building things that save lives
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