SAP BRIM SOM and CI Implementation Manager responsible for leading project execution, stakeholder coordination, and process improvements for client digital transformation.
About the role
- Implementation Manager at Benchling collaborating with biotech partners for effective solutions. Leading customer rollouts and ensuring project success in the biotech domain.
Responsibilities
- Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers
- Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge.
- Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments.
- Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs.
- Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users.
- Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices.
- Understand and document customer pain points, advocate for them internally to influence product changes.
- Identify and work with sales on opportunities for account expansion post go-live.
Requirements
- MS or Ph.D. in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering or a related field.
- At least 2 years of experience in a lab or R&D setting, ideally in antibody discovery or strain engineering or process development. You must be able to empathize with scientists and quickly understand complicated scientific concepts.
- Software Implementation experience, preferably with a SaaS software company.
- Strong communication skills. You must be able to quickly and effectively connect with a range of stakeholders, including scientists, IT project leads, and executives.
- Self-starter with the ability to be successful in a startup environment.
- Curious, creative, and tenacious. You should be excited to collaborate with customers and other Benchling teammates as a thought partner.
- Ability to travel up to 25% based on customer and project needs.
- Experience using Benchling, especially if you’ve been a Benchling administrator, is preferred but not required.
Benefits
- Competitive total rewards package
- Fertility healthcare and family-forming benefits
- Four months of fully paid parental leave
- Home office stipend
- Mental health benefits + wellness stipend
- Learning and development reimbursement
- 25 days vacation days + public holidays
- Company-wide Winter holiday shutdown
- Sabbaticals for 5-year and 10-year anniversaries
- Remote perks including travel to hubs
- In-office perks (Zurich Only - In Office)
- Commuter benefits (Zurich Only - In Office)
Job title
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