Implementation Manager at Benchling collaborating with biotech partners for effective solutions. Leading customer rollouts and ensuring project success in the biotech domain.
About the role
- Implementation Manager leading CRIMS implementations, analyzing client needs, and providing software guidance at Charles River Development. A role focusing on investment management software solutions.
Responsibilities
- Lead or directly contribute to CRIMS implementations
- Analyze and evaluate requirements while providing product expertise and guidance throughout the implementation project
- Ensure the solutions developed by Charles River meet the customer’s business needs and that the customer is prepared to assume ownership and operate the solution after go-live
- Assist other members of the Professional Services team and proactively develop and share best practices
- Analyze and evaluate customer requirements to help Charles River respond to sales opportunities
- Prepare and deliver sales presentations
- Execute proof-of-concept projects to demonstrate the potential of CRIMS to satisfy the specific needs of potential customers
- Educate customers on the methodologies and functionality provided by CRIMS
- Advise on best practices regarding the implementation and operation of Charles River solutions and services
- Monitor and evaluate customer requirements to identify potential enhancements to Charles River solutions and services
- Document and communicate product improvements as part of customer-specific implementation projects or in response to trends in the marketplace
- Contribute to software quality by clearly communicating defects to Client Support and Product Management
- Support the defect resolution process by providing clear descriptions of defects and validating the resulting fixes
- Identify errors and mistakes in documentation and suggest corrections and improvements
Requirements
- Minimum of 5 years of experience with the implementation of mission-critical financial solutions
- Experience in the implementation of a financial system within a bank, hedge fund or asset manager, or wealth management firm
- Experience with middle-office workflows, security life cycle events, corporate action processing, daily position reconciliation
- Experience implementing investment management software, preferably an order management and compliance system
- Experience with post-trade workflows, trade confirmation via matching platforms, such as, CTM, TradeNeXus
- Looking for candidates with Business Systems Analyst experience/skillset
- Proficiency with SQL
- Understanding of multi-tier technical architectures, messaging systems, and relational database structures
- Implementation Managers must understand customer needs and build effective relationships
- Must be customer driven, able to work within a team environment, and focused on providing a high quality of service to the customer
- Strong time management skills including the ability to manage multiple projects in parallel
- Strong problem solving/analytical skills.
Benefits
- Generous medical care
- Insurance and savings plans
- 401K with company match
- Paid-time off including vacation, sick leave, short term disability, and family care responsibilities
- Access to Employee Assistance Program
- Incentive compensation including eligibility for annual performance-based awards
- Eligibility for certain tax advantaged savings plans
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