Hybrid Implementation Manager

at Benchling

• Job title: Implementation Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $92,978 - $136,000 per year
• Degree requirement: Postgraduate Degree
• Location requirements: Hybrid, Boston, United States

About the role

• Implementation Manager driving customer rollouts and enhancing biotech research at Benchling. Collaborating with scientists and managing complex implementation processes.

Responsibilities

• Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers.
• Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge.
• Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments.
• Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs.
• Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users.
• Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices.
• Understand and document customer pain points, advocate for them internally to influence product changes.
• Develop and optimize enterprise training programs including written and video collateral.
• Identify and work with sales on opportunities for account expansion post go-live.

Requirements

• MS or Ph.D. in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering or a related field.
• At least 2 years of experience in a lab or research setting, ideally in antibody discovery or engineering.
• Strong communication skills.
• Self-starter with the ability to be successful in a startup environment.
• Curious, creative, and tenacious.
• Ability to travel up to 25% based on customer and project needs.
• Bonus if you have: Experience using Benchling, especially if you’ve been a Benchling administrator.
• Software Implementation experience, preferably with a SaaS software company.

Benefits

• Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more.