Payroll Implementation Specialist managing payroll solution setups and client support within HRIS platform for Asure Software. Ensuring accurate compliance and delivery with a focus on customer satisfaction.
About the role
- Implementation Manager driving customer rollouts and enhancing biotech research at Benchling. Collaborating with scientists and managing complex implementation processes.
Responsibilities
- Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers.
- Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge.
- Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments.
- Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs.
- Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users.
- Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices.
- Understand and document customer pain points, advocate for them internally to influence product changes.
- Develop and optimize enterprise training programs including written and video collateral.
- Identify and work with sales on opportunities for account expansion post go-live.
Requirements
- MS or Ph.D. in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering or a related field.
- At least 2 years of experience in a lab or research setting, ideally in antibody discovery or engineering.
- Strong communication skills.
- Self-starter with the ability to be successful in a startup environment.
- Curious, creative, and tenacious.
- Ability to travel up to 25% based on customer and project needs.
- Bonus if you have: Experience using Benchling, especially if you’ve been a Benchling administrator.
- Software Implementation experience, preferably with a SaaS software company.
Benefits
- Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more.
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Payroll Implementation Specialist managing the setup and deployment of payroll solutions within our HRIS platform. Collaborating with clients to ensure accurate payroll processing and compliance.
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