Customer Engineer crafting solutions with GenerativeAI for enterprise customers. Collaborating with global teams and optimizing customer workflows with tech expertise.
Responsibilities
Craft AI agent tasks focused on customer workflows, pain points, and business goals
Build and integrate enterprise systems through APIs (REST / GraphQL), knowledge bases, and LLM tooling to unlock business value
Run tight feedback loops with customers through testing and optimization
Write and refine prompts with an experimental, goal-oriented mindset for accuracy and impact
Work with Engineering and Product teams to influence features based on customer needs
Drive adoption of new AI capabilities through beta testing and implementation
Get creative to make customers successful with GenerativeAgent
Requirements
Bachelor's degree (Computer Science, Engineering, Math preferred) or equivalent experience
Strong technical skills in Python and/or JavaScript with ability to quickly learn complex AI/ML systems
Entrepreneurial mindset with bias toward action and customer success
Good communication skills for customer-facing technical discussions
Comfortable working in fast-moving environments where you help shape solutions
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