Implementation Manager at Benchling collaborating with biotech partners for effective solutions. Leading customer rollouts and ensuring project success in the biotech domain.
About the role
- Implementing and launching new client onboarding for Perk while ensuring a tailored experience. Leading cross-functional teams to deliver effective project outcomes in a hybrid work environment.
Responsibilities
- Lead cross-functional project teams to successfully implement new clients
- Initiate, plan, execute, control and close implementation projects, including developing requirements documentation, finalising deliverables and building out client-facing communications
- Reviewing contracts, optimising resource management and validating process quality
- Serve as the first point of contact for client escalations during the implementation process
- Develop and implement strategy plans to achieve account ramp-up goals
- Ensure that accounts are staged, scheduled, and prioritised according to both client and business needs
- Communicate complex and technical information in a manner that all audiences can easily understand
- Ensure that project team members have a clear understanding of timelines, tasks, risks and issues
Requirements
- Proven track record of successfully managing and delivering projects in an international environment
- Being native or near native in German
- Fluency in English (Written and oral)
- Experience in Implementing products to different clients
- We can consider candidates with great experience in Travel Agency or Training
- Organised and structured way of working, with good capabilities to analyse and deliver recommendations
- Excellent verbal and written communication skills in English
- Able to develop relationships with all levels of the organisation, both internally and externally, and adapt the communication accordingly
- Excited by challenges and have a personal drive to make a difference
Benefits
- Health insurance
- 401(k) plan
- Paid time off
- Relocation assistance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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