Payroll & Implementation Specialist leading global payroll transformation initiatives for Clio's Payroll team. Managing comprehensive payroll projects and ensuring compliance across multiple countries.
About the role
- Study Implementation Manager coordinating software solution delivery for respiratory studies. Partnering with clients and teams to ensure accurate study configurations and operational excellence.
Responsibilities
- Coordinate the full software solution delivery process for respiratory studies, ensuring implementations meet requirements and remain within scope
- Serve as a subject matter expert (SME) for the Expert platform and study-level configuration
- Communicate and collaborate with prospects and clients regarding product capabilities, configuration options, and use cases to ensure accurate Project Requirement Specifications (PRS)
- Review, analyze, and consult with internal Project Managers and clients on protocol requirements to determine technical implementation needs
- Create and maintain detailed specifications for study implementations across all assigned projects
- Develop and maintain client-specific Expert templates
- Set up study-specific devices and perform initial smoke testing prior to V&V handoff
- Support Project Managers during client UAT activities, including test script review and software walkthroughs
- Present and explain the PRS during client kick-offs and throughout the study lifecycle, including for amendments
- Track and communicate configuration status, timelines, scope changes, and data-related impacts both internally and externally
- Participate in client meetings (kick-off, UAT, status) and provide technical and configuration guidance as needed
- Serve as a liaison with Technical Support and cross-functional teams to investigate and resolve technical usage issues
- Support project scope and change-control processes, including revision management
- Provide critical inputs across Sales-to-Service, Kick-Off, Solutions Overview, Specification Review, and Software Review stages
- Coordinate with Quality Assurance, Software Development, and other internal groups to ensure accurate understanding and execution of study requirements
- Contribute to continuous improvement activities, workflow enhancements, documentation updates, and trainings related to new devices or Expert enhancements
Requirements
- Bachelor’s degree in MIS, Computer Science, Technical Communication, Research Methodology, Psychology, or a related field
- Minimum 5 years of experience supporting or executing clinical research studies (pharmaceutical/biotech preferred)
- Strong client relationship management skills with excellent written, verbal, and visual communication abilities
- Experience creating clear and usable documentation; technical writing experience is a plus
- Proficiency with technology, technical/clinical terminology, and web-based systems
- Experience in a technical, operational, or project management role
- Demonstrated ability to coordinate tasks, manage timelines, and deliver on project goals
- Strong organizational, time-management, and problem-solving skills
- Ability to work independently in a fast-paced, dynamic environment with minimal supervision
- Proficiency with Microsoft Word, Excel, PowerPoint, and Visio; experience with remote presentation tools (e.g., WebEx)
- Ability to collaborate effectively with global, remote teams
- Ability to travel approximately 20–30% based on client needs
Benefits
- Medical, dental, and vision coverage
- Flexible and paid time off
- Remote and hybrid work options
- Tuition reimbursement
- Employee assistance and wellness programs
- Life and disability insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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