Implementation Specialist at Zelis delivering healthcare solutions for payer clients. Collaborating with teams to ensure successful product implementation and client satisfaction.
About the role
- Implementation Consultant demonstrating Roche's value through complex automated lab solutions. Collaborating with stakeholders to optimize customer processes and performance in global healthcare settings.
Responsibilities
- Demonstrates and positions the end-to-end value of the Roche portfolio of solutions (systems) and Roche Consulting services to our customers
- Creates value by focusing on implementing complex automated laboratory solutions to improve the customers' desired future state
- Partners with customers and internal stakeholders (sales, global Roche Consulting teams, RSN, marketing, IT, and other teams) to address customers' unique priorities, challenges, and needs through continuous improvement efforts
- Provides implementation support to customers and installation teams
- Verifies and validates that the proposed Roche solution meets or exceeds customers' expected results before implementation
- Identifies opportunities to optimize the implemented Roche solution and collaborates with Roche partners to take action
- Collaborates with Roche Consulting team members to develop metrics, collect data to identify root causes of problems and measure performance against process requirements
Requirements
- Bachelor’s Degree in Engineering, Business, Operations Management, Sciences, or a closely related scientific/technical discipline
- 5 years of experience in Operations, Engineering, Quality, Regulatory or equivalent
- Experience successfully leading cross-functional teams in driving results
- Experience with process mapping, statistical, and reporting tools
- Able to travel +75% of the time
- Master’s degree in business or healthcare discipline (MBA, MHA, MHSA, MPH) (preferred)
- 5+ years of management experience delivering and managing consulting services using Lean Six Sigma or similar continuous improvement analytical tools/processes in a laboratory and/or healthcare setting (preferred)
- Black Belt, Master Black Belt, and/or Champion certification in Lean Six Sigma or other similar, advanced continuous improvement certification (preferred)
- 3+ years of commercial experience in a sales, service-oriented, or consulting environment (preferred)
- Proficiency using Laboratory Information Systems (LIS) and Middleware; familiarity with Roche Infinity (preferred)
- Strong organization and analytical skills to uncover key technical, operational, and strategic issues (preferred)
- General understanding of IVD Laboratory Solutions and their workflow/functioning; within the lab and at an institutional level (preferred)
Benefits
- A discretionary annual bonus may be available based on individual and Company performance
- A company car is provided with this position
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