Hybrid Implementation Consultant – Education

Posted last month

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About the role

  • Deliver software implementations that align with clients’ strategic goals in social care and education.
  • Lead configuration design workshops and facilitate system training for customer super users.
  • Troubleshoot and resolve complex configuration and integration issues during implementation.
  • Monitor, escalate, and manage high-priority issues and risks appropriately.
  • Develop trusted relationships with customers, ensuring satisfaction throughout the implementation lifecycle.
  • Communicate effectively with client stakeholders, internal teams, and wider project collaborators.
  • Collaborate with colleagues across Product, Development, Sales, and Support functions.
  • Empower customer project teams through knowledge sharing, system training, and documentation.
  • Contribute to continuous improvement of implementation methodology and internal knowledge bases.
  • Support the upskilling of colleagues within the Professional Services team.
  • Provide specialist knowledge during pre- and post-go-live phases and contribute to ongoing client success.
  • Seek innovative ways to deliver value-added services and enhanced product adoption.
  • Stay informed on sector developments and regulatory frameworks to support informed consultancy.

Requirements

  • Proven experience implementing software solutions within social care or education sectors.
  • CSS Knowledge.
  • ID Provider Knowledge - OpenID Compliant.
  • Portal Implementation Experience.
  • Familiarity with Agile project methodologies, UAT cycles, and configuration best practices.
  • Proficient in MS Office and project support tools (e.g., Jira).

Job title

Implementation Consultant – Education

Job type

Experience level

Mid levelSenior

Salary

£40,000 - £45,000 per year

Degree requirement

No Education Requirement

Location requirements

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