Implementation Specialist at Zelis delivering healthcare solutions for payer clients. Collaborating with teams to ensure successful product implementation and client satisfaction.
About the role
- Implementation Consultant managing software implementations for local government clients in social care and education. Collaborating across teams to enhance product adoption and client success.
Responsibilities
- Deliver software implementations that align with clients’ strategic goals in social care and education.
- Lead configuration design workshops and facilitate system training for customer super users.
- Troubleshoot and resolve complex configuration and integration issues during implementation.
- Monitor, escalate, and manage high-priority issues and risks appropriately.
- Develop trusted relationships with customers, ensuring satisfaction throughout the implementation lifecycle.
- Communicate effectively with client stakeholders, internal teams, and wider project collaborators.
- Collaborate with colleagues across Product, Development, Sales, and Support functions.
- Empower customer project teams through knowledge sharing, system training, and documentation.
- Contribute to continuous improvement of implementation methodology and internal knowledge bases.
- Support the upskilling of colleagues within the Professional Services team.
- Provide specialist knowledge during pre- and post-go-live phases and contribute to ongoing client success.
- Seek innovative ways to deliver value-added services and enhanced product adoption.
- Stay informed on sector developments and regulatory frameworks to support informed consultancy.
Requirements
- Proven experience implementing software solutions within social care or education sectors.
- CSS Knowledge.
- ID Provider Knowledge - OpenID Compliant.
- Portal Implementation Experience.
- Familiarity with Agile project methodologies, UAT cycles, and configuration best practices.
- Proficient in MS Office and project support tools (e.g., Jira).
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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