HR Shared Services Specialist handling complex issues related to benefits and PTO administration. Acts as Subject Matter Expert with focus on Workday and HR service delivery.
Responsibilities
Provides expert direction, management, and assistance to managers, colleagues, and vendors in analysis and resolution of complex issues
Acts as a Subject Matter Expert for administration and technology support for Workday
Manages specialized Human Resource service delivery for the HR Service Center
Specializes in absence management administration, including paid time off (PTO) payouts, reconciliation, and transfers
Conducts root cause analysis research to identify solutions to daily inquiries
Serves as a liaison between COE’s TIS, Legal, Local HR partners and Payroll
Requirements
4 to 5 years of progressive experience with increased responsibility in an HR specialist or support role
Associate's degree or a Bachelor's degree in business administration, Business Systems, Human Resources or related field preferred
CEBS or PHR/PCP certification preferred
Advanced proficiency of HRIS required
Familiarity with Workday, PeopleSoft, and Kronos time and attendance system preferred
Excellent communication skills, including strong listening and comprehension skills
Strong analytic, problem solving, judgment and conflict resolution skills
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