KU
Client Success Manager at KUBRA leveraging innovative products to enhance customer satisfaction and drive business growth. Engaging with clients to manage relationships and deliver exceptional value.
About the role
- Leading, inspiring, and growing a global team of Customer Success Managers
- Designing and driving a unified onboarding, implementation, and training strategy across diverse customer segments and regions
- Championing a culture obsessed with customer enablement, satisfaction, and continuous improvement (CSAT scores are your scoreboard)
- Ensuring customers go live smoothly and on time with best-in-class onboarding experiences
- Building scalable customer training programs while providing tailored, white-glove support where needed
- Coaching and mentoring regional leads to manage and inspire their teams
- Defining and tracking key metrics like time-to-value and onboarding success rates
- Collaborating with Product, Support, Sales, and Marketing to create a frictionless customer journey
- Acting as the voice of the customer to influence product innovation and business improvements
- Based in Brisbane office with a split of office work and work from home (hybrid)
Requirements
- 10+ years in Customer Success, Professional Services, or a similar senior post-sales leadership role in SaaS
- Strong experience managing global teams across multiple time zones
- A background in CSM, with hands-on expertise in onboarding, implementation, and training
- Proven success in scaling high-performing, operationally efficient teams
- Exceptional communication, leadership, and stakeholder management chops
- Familiarity with Customer Success tools, CRM systems, and project tracking platforms
- Bonus points for experience in event technology
- Able to attend our Brisbane office 3 days per week (role is based in Brisbane)
Benefits
- Fantastic flexibility. We offer hybrid working to all employees regardless of role or level!
- 3 extra days of annual leave to encourage downtime over the Christmas period and help bridge the gap between the public holidays
- Quarterly catered socials for all to enjoy on our covered, outdoor back deck, or vouchers for those remote working
- Be a champion: support for causes (International Women’s Day, R U OKAY? and more)
- Grow through mobility: apply for side steps, up steps and secondments through different teams
- Be Healthy!: grab an apple, take a walk, use a stand-up desk, get the flu shot on the house
- Learn and develop: personal AUD1000 L&D budget
- Work from almost anywhere: work from anywhere for 2 weeks a year
- Enjoy parenting: extra maternity and paternity leave on top of statutory allowances
- Miscarriage & still birth leave policy
- Employee Assistance Program offering counselling sessions
- Recognition program: earn points and vouchers for valuable work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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