ServiceNow Administrator responsible for daily operation and continuous improvement of the ServiceNow platform. Ensuring performance, stability, and compliance with governance standards in a hybrid work environment.
About the role
- Hardware ServiceNow Architect managing hardware asset lifecycle within the ServiceNow platform. Designing scalable solutions and integrations for the Department of the Air Force's IT assets.
Responsibilities
- Define the long-term architectural vision, strategy, and roadmap for Hardware Asset Management within the ServiceNow platform
- Lead the design of comprehensive, scalable, and secure HAM solutions that encompass the entire hardware asset lifecycle (planning, procurement, receiving, inventory, deployment, use, maintenance, refresh, disposal)
- Translate complex business requirements from Finance, Procurement, Operations, and IT into detailed architectural designs and technical specifications for ServiceNow HAM
- Act as the subject matter expert and lead architect for the ServiceNow Hardware Asset Management (HAM) module
- Architect the ServiceNow Configuration Management Database (CMDB) specifically for hardware assets
- Design and implement robust automated workflows within ServiceNow using Service Catalog, Flow Designer and custom modules for key HAM processes
- Design and oversee complex integrations between ServiceNow HAM and critical enterprise systems, network discovery tools, and other asset inventory systems
- Establish and enforce data quality standards, governance frameworks, and reconciliation processes to ensure the accuracy and completeness of hardware asset data in ServiceNow
- Architect solutions to track hardware asset costs, depreciation, lease information, and contract details within ServiceNow
- Drive the automation of asset-related financial processes and reporting, contributing to cost savings and improved financial visibility
- Develop strategies for hardware asset utilization tracking, lifecycle optimization, and proactive refresh planning
- Establish and enforce architectural standards, best practices, and governance policies for all aspects of HAM implementation and data management within ServiceNow
- Provide expert technical guidance, mentorship, and oversight to ServiceNow developers, administrators, and implementation partners working on HAM initiatives
- Lead technical design reviews, ensuring solutions are maintainable, extensible, and align with platform best practices
- Collaborate extensively with cross-functional leaders (Procurement, Operations, IT, Compliance) to gather requirements, build consensus, and drive adoption of HAM solutions
Requirements
- 15+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience)
- 10+ years of progressive experience in IT, with at least 5 years in a ServiceNow Architect role
- Deep and demonstrable expertise with ServiceNow Hardware Asset Management (HAM) module
- Extensive hands-on experience and architectural expertise with ServiceNow CMDB and Discovery, specifically tailored for hardware assets
- Proven experience designing and implementing complex integrations between ServiceNow HAM and other systems
- Comprehensive understanding of the entire hardware asset lifecycle, from strategic planning and procurement through deployment, maintenance, and disposal
- Proficiency in ServiceNow platform capabilities, including Flow Designer, Service Portal, Custom Application Development, Scripting (JavaScript) and best practices
- Strong understanding of ITIL principles, particularly as they apply to asset management
- Exceptional analytical, problem-solving, and critical thinking skills, with the ability to translate complex business problems into elegant technical solutions
- Excellent communication, presentation, and interpersonal skills, with the ability to influence and lead technical and non-technical stakeholders at all levels
- Ability to obtain/maintain secret clearance
Benefits
- healthcare
- wellness
- financial
- retirement
- family support
- continuing education
- time off benefits
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