About the role

  • Define the long-term architectural vision, strategy, and roadmap for Hardware Asset Management within the ServiceNow platform
  • Lead the design of comprehensive, scalable, and secure HAM solutions that encompass the entire hardware asset lifecycle (planning, procurement, receiving, inventory, deployment, use, maintenance, refresh, disposal)
  • Translate complex business requirements from Finance, Procurement, Operations, and IT into detailed architectural designs and technical specifications for ServiceNow HAM
  • Act as the subject matter expert and lead architect for the ServiceNow Hardware Asset Management (HAM) module
  • Architect the ServiceNow Configuration Management Database (CMDB) specifically for hardware assets
  • Design and implement robust automated workflows within ServiceNow using Service Catalog, Flow Designer and custom modules for key HAM processes
  • Design and oversee complex integrations between ServiceNow HAM and critical enterprise systems, network discovery tools, and other asset inventory systems
  • Establish and enforce data quality standards, governance frameworks, and reconciliation processes to ensure the accuracy and completeness of hardware asset data in ServiceNow
  • Architect solutions to track hardware asset costs, depreciation, lease information, and contract details within ServiceNow
  • Drive the automation of asset-related financial processes and reporting, contributing to cost savings and improved financial visibility
  • Develop strategies for hardware asset utilization tracking, lifecycle optimization, and proactive refresh planning
  • Establish and enforce architectural standards, best practices, and governance policies for all aspects of HAM implementation and data management within ServiceNow
  • Provide expert technical guidance, mentorship, and oversight to ServiceNow developers, administrators, and implementation partners working on HAM initiatives
  • Lead technical design reviews, ensuring solutions are maintainable, extensible, and align with platform best practices
  • Collaborate extensively with cross-functional leaders (Procurement, Operations, IT, Compliance) to gather requirements, build consensus, and drive adoption of HAM solutions

Requirements

  • 15+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience)
  • 10+ years of progressive experience in IT, with at least 5 years in a ServiceNow Architect role
  • Deep and demonstrable expertise with ServiceNow Hardware Asset Management (HAM) module
  • Extensive hands-on experience and architectural expertise with ServiceNow CMDB and Discovery, specifically tailored for hardware assets
  • Proven experience designing and implementing complex integrations between ServiceNow HAM and other systems
  • Comprehensive understanding of the entire hardware asset lifecycle, from strategic planning and procurement through deployment, maintenance, and disposal
  • Proficiency in ServiceNow platform capabilities, including Flow Designer, Service Portal, Custom Application Development, Scripting (JavaScript) and best practices
  • Strong understanding of ITIL principles, particularly as they apply to asset management
  • Exceptional analytical, problem-solving, and critical thinking skills, with the ability to translate complex business problems into elegant technical solutions
  • Excellent communication, presentation, and interpersonal skills, with the ability to influence and lead technical and non-technical stakeholders at all levels
  • Ability to obtain/maintain secret clearance

Benefits

  • healthcare
  • wellness
  • financial
  • retirement
  • family support
  • continuing education
  • time off benefits

Job title

Hardware Architect

Job type

Experience level

SeniorLead

Salary

$114,600 - $252,100 per year

Degree requirement

Bachelor's Degree

Location requirements

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