Addresses customers’ sales inquiries as they are received via phone, email, and webchat, providing first response to customers and routing to other teams when necessary
Generates quotations for standard products and answers questions on product pricing
Coordinates with customers, Field Sales and Distributors to organize the requirements and logistics for complex orders and agreements including customer contracts, discount agreements, and punchout catalogs
Inputs and maintains customer and sales related activities within Revvity’s databases (including SFDC) to ensure consistency and accuracy
Supports Distributors and Field Sales by providing training and assistance on Revvity’s sales processes and systems
Creates and optimizes processes including communication and logistics with internal teams
Manages and maintains centralized locations for information on sales processes, collateral, templates and resources
Undertakes relevant project work and additional responsibilities as appropriate and agreed with Line Manager
Requirements
Bachelor’s degree in a life or natural sciences discipline OR Associate degree in a life or natural sciences discipline
Two years of sales or customer support experience
Excellent English skills in both written and verbal communications
Enthusiasm and a willingness to engage with customers
Good interpersonal skills with the talent for teamwork
Exceptional attention to detail and accuracy
Strong computer skills, minimum intermediate proficiency with MS Office programs
Experience with Customer Relations Management Systems (Salesforce preferred)
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