On - Site Customer Service Representative in Somerville, MA assisting healthcare customers with inquiries. Delivering high customer service and managing communications effectively.
About the role
- Specialist in Global Customer Care enhancing customer experience for Danfoss. Leading projects and process improvements in customer service for a global manufacturing company.
Responsibilities
- Lead or participate in customer care related projects globally
- Support projects to implement and improve Customer Care systems: EDI, SAP (ERP), Salesforce (CRM), and TMS
- Lead or support Customer Care process integrations for mergers and acquisitions
- Facilitate Global Process ownership for Order Management Processes
- Implement process improvements in collaboration with teams and ensure compliance
- Collaborate with team leaders and management to improve customer satisfaction
- Monitor key performance indicators (KPIs) related to team metrics
- Promote quality and continuous improvement initiatives within Danfoss Power Solutions
Requirements
- Bachelor's degree or equivalent experience (minimum 5 years in a Customer Service role)
- 5+ years of experience in Customer Service experience in the manufacturing industry
- 5 + years of ERP experience, preferably SAP
- Knowledge of supply chain, logistics, and sales processes
- Excellent communication skills (all organizational levels)
- Solution-oriented problem-solving skills
- Passion for improving customer experience
- Strong business acumen
- Successful experience working on global teams
- EDI setup and maintenance experience
Benefits
- Bonus system
- Pension plan
- Personal insurance
- Communication package
- Opportunity to join Employee Resource Group
- State of the art virtual work environment
- Employee Referral Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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