PA
papernestCustomer Care Expert – CDI
Customer Care Expert managing client inquiries and providing solutions for Papernest. Interacting via phone, email, and chat in a dynamic, hybrid environment.
About the role
- Assist with providing customer care in a creative, proactive manner to resolve customer issues consistent with Lennar’s policies, procedures, and quality standards
- Support the development and design of process improvement feedback mechanisms
- Help identify challenges and design performance measurement solutions
- Review performance data to measure productivity or goal achievement
- Help define and automate processes and communications related to the Homeowner Experience
Requirements
- Current Junior working towards a bachelor's or master's degree, graduating within 2 years (preferred)
- Working towards a bachelor's degree in construction, civil engineering, architecture, business, or similar degree
- Must be authorized to work in the United States
- Valid driver’s license, good driving record, and valid auto insurance coverage
- Verbal and written communication skills
- Interpersonal and customer service skills
- Organizational skills and attention to detail
- Time management skills with a proven ability to meet deadlines
- Analytical and problem-solving skills
- Proficient with Microsoft Office Suite or related software
Benefits
- Comprehensive medical, dental, and vision benefits
- Flexible Spending Accounts, Health Savings Accounts, Health Reimbursement Accounts, and Commuter Savings Accounts
- Vacation – up to 3 weeks of vacation per year
- Holidays, sick leave, & personal days
- Everyone’s Included Day- We offer one paid day each year to celebrate, engage in, and/or observe a cause that is meaningful to you
- 401(k) savings plan with immediate vesting and 100% company match up to 5% of eligible pay
- Paid maternity & bonding leave
- Lennar Education Assistance Program (LEAP)- Provides Student Loan Repayment Assistance
- Associate Discount Program through Perks at Work
- If enrolled in a Lennar medical plan, you can earn additional money in well-being rewards for a variety of wellness activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
BB
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