Work closely with advisors and provide personalized support to members and clients
Help advisors deliver services and maintain business relationships
Take charge of immediate needs of members and clients by offering simple and rapid solutions in investment, financing and protection
Ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures
Provide significant business development support and seize business opportunities
Assist members and clients, providing excellent customer service
Create offers for routine transactions and help sell products and services based on members’ needs and current strategies
Tailor approach based on members’ and clients’ needs
Handle client requests, perform tasks and research, and recommend appropriate solutions
Help colleagues manage their agenda and emails
Help members and clients choose and get the most of their tools and channels based on desired independence and automation
Participate in sales development initiatives
Requirements
Attestation of Collegial Studies
A minimum of three years of relevant experience
Mutual fund representative certificate – Autorité des marchés financiers
Knowledge of French is required
Understanding of financial documents used in asset management
Knowledge of all products and services aimed at caisse members and those offered by Desjardins business centres, components and distribution networks, as well as those of competitors
Knowledge of integrating financial data into systems
Knowledge of compliance with An Act respecting the distribution of financial products and services
Understanding of the philosophy and fundamentals of financial services cooperatives
Knowledge of operating procedures related to investment and financing activities
Knowledge of operating procedures related to convenience products and services and automated and assisted transactions
Knowledge of operating procedures related to opening accounts, the selling of additional products and services, and Accord D financing
Knowledge of the Desjardins business processes (e.g. sales, solicitation and negotiation)
Knowledge of service standards
Action oriented
Communicates effectively
Customer Focus
Differences
Interpersonal Savvy
Nimble learning
Situational adaptability
Benefits
Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
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