Hybrid Financial Services Agent, Clientele

Posted last month

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About the role

  • Work closely with advisors and provide personalized support to members and clients
  • Help advisors deliver services and maintain business relationships
  • Take charge of immediate needs of members and clients by offering simple and rapid solutions in investment, financing and protection
  • Ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures
  • Provide significant business development support and seize business opportunities
  • Assist members and clients, providing excellent customer service
  • Create offers for routine transactions and help sell products and services based on members’ needs and current strategies
  • Tailor approach based on members’ and clients’ needs
  • Handle client requests, perform tasks and research, and recommend appropriate solutions
  • Help colleagues manage their agenda and emails
  • Help members and clients choose and get the most of their tools and channels based on desired independence and automation
  • Participate in sales development initiatives

Requirements

  • Attestation of Collegial Studies
  • A minimum of three years of relevant experience
  • Mutual fund representative certificate – Autorité des marchés financiers
  • Knowledge of French is required
  • Understanding of financial documents used in asset management
  • Knowledge of all products and services aimed at caisse members and those offered by Desjardins business centres, components and distribution networks, as well as those of competitors
  • Knowledge of integrating financial data into systems
  • Knowledge of compliance with An Act respecting the distribution of financial products and services
  • Understanding of the philosophy and fundamentals of financial services cooperatives
  • Knowledge of operating procedures related to investment and financing activities
  • Knowledge of operating procedures related to convenience products and services and automated and assisted transactions
  • Knowledge of operating procedures related to opening accounts, the selling of additional products and services, and Accord D financing
  • Knowledge of the Desjardins business processes (e.g. sales, solicitation and negotiation)
  • Knowledge of service standards
  • Action oriented
  • Communicates effectively
  • Customer Focus
  • Differences
  • Interpersonal Savvy
  • Nimble learning
  • Situational adaptability

Benefits

  • Competitive salary and annual bonus
  • 4 weeks of flexible vacation starting in the first year
  • Defined benefit pension plan that provides predictable, stable income throughout retirement
  • Group insurance including telemedicine
  • Reimbursement of health and wellness expenses and telework equipment
  • Telework equipment reimbursement

Job title

Financial Services Agent, Clientele

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Associate's Degree

Location requirements

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