IR
IT Help Desk team leader at Ironclad, managing support for technology needs and team collaboration. Overseeing technology policies and supporting executive leaders' assistance.
About the role
- Responsible for providing first-class service to our customers in Greater London & South East.
- Install, support, and maintain Vision RT product range.
- Perform site surveys ensuring all aspects of installation requirements are met in line with Vision RT processes and procedures.
- Provide reactive breakdown support (remote and on site).
- Provide planned maintenance/ upgrade support (remote and on site).
- Plan and perform installations in line with Vision RT installation processes & procedures.
- Liaise with customers and our installers.
- Travelling to different hospitals throughout Greater London & the South East, with occasional responsibilities in other parts of the country on an ad hoc basis.
Requirements
- Strong IT background required including; Supporting Microsoft environment workstations, device networking and database troubleshooting, Supporting external and internal customers in the Field Service Engineers territory, PC hardware skills including replacing PC components and diagnostics.
- Highly motivated customer focused engineer with excellent customer facing and technical problem-solving skills.
- Comfortable interfacing with clients and other stakeholders at all levels of their organization.
- Results orientated with a “Can Do” attitude and clear enthusiasm for excelling in customer satisfaction.
- Excellent fault-finding skills; Trouble shooting utilizing Event Viewer; Error Logs; Debug.
- Experienced field engineer with electromechanical and IT skills, ideally from medical or IT industry.
- Ability to drill and mount, mechanical bracketry in raised ceilings.
- Ability to read and work with technical drawings and architects’ drawings.
Benefits
- Vision RT is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment and development without regard to race, colour, religion, sexual orientation, gender, national origin, disability, or protected veteran status.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
PT
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