Hybrid Field Services/IT Engineer

at Vision RT Ltd

• Job title: Field Services/IT Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Greater London, United Kingdom

About the role

• Field Service Engineer providing first-class service to customers in Greater London & South East. Requires extensive travel and strong IT skills for support and maintenance of medical tech products.

Responsibilities

• Responsible for providing first-class service to our customers in Greater London & South East.
• Install, support, and maintain Vision RT product range.
• Perform site surveys ensuring all aspects of installation requirements are met in line with Vision RT processes and procedures.
• Provide reactive breakdown support (remote and on site).
• Provide planned maintenance/ upgrade support (remote and on site).
• Plan and perform installations in line with Vision RT installation processes & procedures.
• Liaise with customers and our installers.
• Travelling to different hospitals throughout Greater London & the South East, with occasional responsibilities in other parts of the country on an ad hoc basis.

Requirements

• Strong IT background required including; Supporting Microsoft environment workstations, device networking and database troubleshooting, Supporting external and internal customers in the Field Service Engineers territory, PC hardware skills including replacing PC components and diagnostics.
• Highly motivated customer focused engineer with excellent customer facing and technical problem-solving skills.
• Comfortable interfacing with clients and other stakeholders at all levels of their organization.
• Results orientated with a “Can Do” attitude and clear enthusiasm for excelling in customer satisfaction.
• Excellent fault-finding skills; Trouble shooting utilizing Event Viewer; Error Logs; Debug.
• Experienced field engineer with electromechanical and IT skills, ideally from medical or IT industry.
• Ability to drill and mount, mechanical bracketry in raised ceilings.
• Ability to read and work with technical drawings and architects’ drawings.

Benefits

• Vision RT is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment and development without regard to race, colour, religion, sexual orientation, gender, national origin, disability, or protected veteran status.