IT Engineer at Canon providing 24-hour support for software and hardware configurations. Focus on administration of IT infrastructure including desktops, networks, and applications in a customer-facing role.
Responsibilities
IT point of contact in cases where IT Support Team Leader or Senior IT Support is not available
Provide technical recommendations and solutions for Network, Software and Hardware issues
Provide IT support to customers, clients and other departments.
Ensure that applications, services and networks are up and running
Continuous audits on assets, both hardware and software
Status monitoring of hardware, system and network components
May be assigned to systems administration projects
Anticipate trends in computing that affects IT Operations - Operation Systems, Monitoring Systems, Databases, Application Servers, Security, Firewalls and Networking
Assist clients, operations, and other business units on hardware/network issues
Provide user maintenance and assistance as required to ensure production IT systems continue operating at peak efficiency
Other duties and responsibilities may be assigned by immediate supervisor/manager
Requirements
At least K-12 Graduate or better
Understanding of Systems and Network Infrastructures
Understanding of Computer’s hardware and software components
Strong communication, analytical and problem-solving skills
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