Sales & Marketing Manager for PLANSEE's High Performance Materials, managing strategies and customer engagement. Focusing on business growth in the USA and Canada with innovative materials and digital tools.
PI
Hybrid Field Service and Technical Sales Specialist – Medical Equipment
Posted 4 months ago
About the role
- Field Service & Technical Sales Specialist at Prescott’s, enhancing healthcare quality through medical equipment services and customer relations in England.
Responsibilities
- Inspect and assess medical equipment to identify service needs, diagnose operational issues, and recommend appropriate repair or maintenance solutions.
- Perform scheduled preventive maintenance and safety inspections on surgical microscopes and related equipment in accordance with OEM and company standards.
- Work closely with hospitals, clinics, and surgical teams to ensure their equipment operates safely and reliably.
- Build and maintain trusted relationships with healthcare professionals through excellent service, professionalism, and responsiveness.
- Travel to customer sites to perform hands-on service work, attend service meetings, and identify opportunities for ongoing maintenance or refurbishment support.
- Drive new business and account growth within the assigned territory, identifying opportunities for service contracts, refurbishments, and equipment sales.
- Respond promptly to multiple weekly service calls, prioritizing urgent repair needs and delivering fast, effective resolutions to keep clinical operations running smoothly.
- Ensure all service activities comply with company policies, procedures, and regulatory requirements.
- Represent Prescott’s at industry conferences and trade shows by showcasing our service capabilities, engaging with new clients, and strengthening brand awareness.
Requirements
- Must be eligible to work in the UK (no sponsorship available).
- University degree, technical diploma, or equivalent experience in biomedical engineering, mechanical engineering, or a related technical field.
- 1-3 years of experience in field service, biomedical engineering, or technical sales within the medical device or healthcare industry.
- Strong technical acumen with the ability to diagnose, repair and maintain complex medical or industrial equipment.
- Proven ability to build relationships and influence purchasing decisions in a professional setting.
- Comfortable balancing hands-on service work with customer-facing commercial responsibilities.
- Ability to read and interpret service manuals, schematics, and technical documentation.
- Excellent communication and customer service skills with a professional, solution-oriented approach.
- Organized and self-motivated, and capable of managing priorities across a wide geographic territory.
- Proficient with CRM systems and Microsoft Office Suite; experience with ERP or field service software is an advantage.
- Willingness to travel frequently within the assigned territory (approximately 60–80%).
Benefits
- Vacation
- 20 paid holidays plus bank holidays
- Uncapped commission
- Workplace pension
- Company phone and iPad
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