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Hybrid Field Service and Technical Sales Specialist – Medical Equipment
Posted 3 weeks ago
About the role
- Inspect and assess medical equipment to identify service needs, diagnose operational issues, and recommend appropriate repair or maintenance solutions.
- Perform scheduled preventive maintenance and safety inspections on surgical microscopes and related equipment in accordance with OEM and company standards.
- Work closely with hospitals, clinics, and surgical teams to ensure their equipment operates safely and reliably.
- Build and maintain trusted relationships with healthcare professionals through excellent service, professionalism, and responsiveness.
- Travel to customer sites to perform hands-on service work, attend service meetings, and identify opportunities for ongoing maintenance or refurbishment support.
- Drive new business and account growth within the assigned territory, identifying opportunities for service contracts, refurbishments, and equipment sales.
- Respond promptly to multiple weekly service calls, prioritizing urgent repair needs and delivering fast, effective resolutions to keep clinical operations running smoothly.
- Ensure all service activities comply with company policies, procedures, and regulatory requirements.
- Represent Prescott’s at industry conferences and trade shows by showcasing our service capabilities, engaging with new clients, and strengthening brand awareness.
Requirements
- Must be eligible to work in the UK (no sponsorship available).
- University degree, technical diploma, or equivalent experience in biomedical engineering, mechanical engineering, or a related technical field.
- 1-3 years of experience in field service, biomedical engineering, or technical sales within the medical device or healthcare industry.
- Strong technical acumen with the ability to diagnose, repair and maintain complex medical or industrial equipment.
- Proven ability to build relationships and influence purchasing decisions in a professional setting.
- Comfortable balancing hands-on service work with customer-facing commercial responsibilities.
- Ability to read and interpret service manuals, schematics, and technical documentation.
- Excellent communication and customer service skills with a professional, solution-oriented approach.
- Organized and self-motivated, and capable of managing priorities across a wide geographic territory.
- Proficient with CRM systems and Microsoft Office Suite; experience with ERP or field service software is an advantage.
- Willingness to travel frequently within the assigned territory (approximately 60–80%).
Benefits
- Vacation
- 20 paid holidays plus bank holidays
- Uncapped commission
- Workplace pension
- Company phone and iPad
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