General Manager of Operations overseeing custodial and maintenance solutions at Emery Proton Treatment Center in Atlanta, GA. Developing and executing maintenance solutions to meet customer needs while ensuring team performance and financial targets.
About the role
- Global Ops CoE Supervisor leading CarBravo Remote Field Force operations in Manila. This role requires hybrid work with significant dealer engagement and operational leadership responsibilities.
Responsibilities
- Develop CarBravo Process Acumen and Knowledge
- Establish programs and execute strategy improving dealer engagement and satisfaction
- Establish metrics relevant to dealer performance to monitor day to day operations
- Work with senior leadership on updating tracking mechanisms and metrics regularly
- Provide guidance and direction to Remote Field Consultants on initiatives
- Lead remote Field Consultants/resources on day to day operational tasks
- Serve as main POC with other SSM initiatives impacting team operations
- Integrate across other CarBravo or SSM teams on collaboration opportunities
Requirements
- 7-12 years experience in related role or industry (Customer Service, Business Relationship Management, L1/L2 Issue Resolution, Customer Analytics)
- Degree in Business, Marketing or Equivalent Experience
- Operations and People leadership – Lead a team of about 10 individuals
- Leader level Communication - Ability to effectively communicate as a leader to various levels of the organization tailored appropriately to the audience
- Ability to solution complex problems as escalated by team or customers
Benefits
- No immigration-related sponsorship provided
- Hybrid work arrangement requires office attendance three times a week
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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