Establish programs and execute strategy improving dealer engagement and satisfaction
Establish metrics relevant to dealer performance to monitor day to day operations
Work with senior leadership on updating tracking mechanisms and metrics regularly
Provide guidance and direction to Remote Field Consultants on initiatives
Lead remote Field Consultants/resources on day to day operational tasks
Serve as main POC with other SSM initiatives impacting team operations
Integrate across other CarBravo or SSM teams on collaboration opportunities
Requirements
7-12 years experience in related role or industry (Customer Service, Business Relationship Management, L1/L2 Issue Resolution, Customer Analytics)
Degree in Business, Marketing or Equivalent Experience
Operations and People leadership – Lead a team of about 10 individuals
Leader level Communication - Ability to effectively communicate as a leader to various levels of the organization tailored appropriately to the audience
Ability to solution complex problems as escalated by team or customers
Benefits
No immigration-related sponsorship provided
Hybrid work arrangement requires office attendance three times a week
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