About the role

  • Develop CarBravo Process Acumen and Knowledge
  • Establish programs and execute strategy improving dealer engagement and satisfaction
  • Establish metrics relevant to dealer performance to monitor day to day operations
  • Work with senior leadership on updating tracking mechanisms and metrics regularly
  • Provide guidance and direction to Remote Field Consultants on initiatives
  • Lead remote Field Consultants/resources on day to day operational tasks
  • Serve as main POC with other SSM initiatives impacting team operations
  • Integrate across other CarBravo or SSM teams on collaboration opportunities

Requirements

  • 7-12 years experience in related role or industry (Customer Service, Business Relationship Management, L1/L2 Issue Resolution, Customer Analytics)
  • Degree in Business, Marketing or Equivalent Experience
  • Operations and People leadership – Lead a team of about 10 individuals
  • Leader level Communication - Ability to effectively communicate as a leader to various levels of the organization tailored appropriately to the audience
  • Ability to solution complex problems as escalated by team or customers

Benefits

  • No immigration-related sponsorship provided
  • Hybrid work arrangement requires office attendance three times a week
  • Professional development opportunities

Job title

Field Force Supervisor

Job type

Experience level

SeniorLead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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