Operations Supervisor leading a team in call center operations with a focus on management and quality assurance. Responsible for staff training, performance monitoring, and adherence to company policies.
About the role
- Family Support Specialist at A Blessing of Hope Family Services working with families in crisis to provide support and assistance towards reunification. Role involves supervision, documentation, and transportation.
Responsibilities
- Support Family Goals: Work closely with families and the Department of Health and Human Services to help them reach goals set by their caseworker.
- Visit Facilitation & Transport: Facilitate visitations between children and their families, providing safe and reliable transportation to and from visits.
- Documentation: Maintain accurate and unbiased reports of each visit.
- Resource Assistance: Help families find and apply for resources that support their path to reunification and well-being.
- This role will be working with families to provide direction, coaching, and motivation to achieve the goals set by DHHS, and the court.
- The focus for Family Support Specialists is supervising the protection and safety of the child and adult participants.
- Maintain consistent and open communication with the DHHS, and your manager about your work with the families.
- Build great rapport with the families we serve.
- Ensuring that professional working relationships are created with families within your scope of duties and training.
- Submit written incident reports within 24 hours and submit service documentation and mileage for all cases within 36 hours of providing the service with families.
- Transport children and families to and from visitations.
Requirements
- Reliable Transportation to safely transport children and meet families.
- Valid insurance and drivers license required.
- Clear Communication and strong documentation skills.
- Positive Rapport with families to build trust and provide meaningful support.
- Preferred Bachelor’s degree in a Human Services field, But NOT Required !(Social Work, Psychology, Human Services, Counseling, etc).
- Prior experience working with kids, crisis intervention and conflict resolution, and knowledge of child development and the child welfare system.
- Candidates must be at least 21 years old.
- Clear criminal history and a driving record with no more than three points assessed.
- Strong written communication skills for accurate and unbiased documentation, as well as excellent verbal communication skills via phone and email.
Benefits
- Health Insurance (70% premium covered by employer + 50% premium for their families)
- Dental insurance
- Vision Insurance
- Paid time off - 15 days per year.
- Holiday Pay (8 holidays/yr)
- 401K + Matching
- 100% paid familial leave after one year of employment- 6 weeks paid
- Employee Assistance Program- 6 free therapy, limited legal services, health & wellness webinars
- Professional Development Assistance Program
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Experience Intern at VelocityEHS contributing to project work across multiple teams. Ideal for students pursuing a science or business analytics degree, engaging with a global customer experience.
Customer support for Hansaton handling inquiries via phone and email. Flexible part - time role suitable for students with a dynamic work culture.
Kundenservice - Mitarbeiter:in im Bereich Hörakustik in Oberösterreich. Telefonischer Kontakt zu Kunden und Umsetzung von Marketingmaßnahmen.
Product Support Specialist assisting customers via CRM and phone at SmartSense. Resolving inquiries and issues in the IoT space while maintaining performance standards.
Product Support Specialist resolving customer inquiries via email and phone. Managing support tickets while ensuring alignment with SLA’s and customer satisfaction in IOT solutions.
Customer Care Representative responsible for customer inquiries and insurance policy support at Farmers. A hybrid role with training and customer service interaction across various channels.
Customer Service Professional providing administrative support to sales team, ensuring accurate processing of orders and invoices. Collaborating with various departments to enhance customer service and efficiency.
Manage Managed and Support Services business for customer contracts at Motorola Solutions. Ensure customer satisfaction and manage service delivery across North Carolina, South Carolina, and Georgia regions.
Customer Supporter assisting clients in transitioning to modern software solutions for more efficient operations. Opportunity for entry - level candidates with no prior experience.