Senior Customer Support Specialist providing exceptional customer support and processing analysis for clients in Guatemala. Assist with high escalations and create outstanding user experiences.
About the role
- Family Support Specialist at A Blessing of Hope Family Services working with families in crisis to provide support and assistance towards reunification. Role involves supervision, documentation, and transportation.
Responsibilities
- Support Family Goals: Work closely with families and the Department of Health and Human Services to help them reach goals set by their caseworker.
- Visit Facilitation & Transport: Facilitate visitations between children and their families, providing safe and reliable transportation to and from visits.
- Documentation: Maintain accurate and unbiased reports of each visit.
- Resource Assistance: Help families find and apply for resources that support their path to reunification and well-being.
- This role will be working with families to provide direction, coaching, and motivation to achieve the goals set by DHHS, and the court.
- The focus for Family Support Specialists is supervising the protection and safety of the child and adult participants.
- Maintain consistent and open communication with the DHHS, and your manager about your work with the families.
- Build great rapport with the families we serve.
- Ensuring that professional working relationships are created with families within your scope of duties and training.
- Submit written incident reports within 24 hours and submit service documentation and mileage for all cases within 36 hours of providing the service with families.
- Transport children and families to and from visitations.
Requirements
- Reliable Transportation to safely transport children and meet families.
- Valid insurance and drivers license required.
- Clear Communication and strong documentation skills.
- Positive Rapport with families to build trust and provide meaningful support.
- Preferred Bachelor’s degree in a Human Services field, But NOT Required !(Social Work, Psychology, Human Services, Counseling, etc).
- Prior experience working with kids, crisis intervention and conflict resolution, and knowledge of child development and the child welfare system.
- Candidates must be at least 21 years old.
- Clear criminal history and a driving record with no more than three points assessed.
- Strong written communication skills for accurate and unbiased documentation, as well as excellent verbal communication skills via phone and email.
Benefits
- Health Insurance (70% premium covered by employer + 50% premium for their families)
- Dental insurance
- Vision Insurance
- Paid time off - 15 days per year.
- Holiday Pay (8 holidays/yr)
- 401K + Matching
- 100% paid familial leave after one year of employment- 6 weeks paid
- Employee Assistance Program- 6 free therapy, limited legal services, health & wellness webinars
- Professional Development Assistance Program
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