Customer Service Specialist responding to client inquiries and ensuring service quality at Allianz Ayudhya's Bangkok location. Coaching staff and improving customer service delivery in a call center setting.
About the role
- Family Support Specialist providing supervision and support for families working towards reunification. Involves facilitating visits, documentation, and assisting families with resources.
Responsibilities
- Support Family Goals: Work closely with families and the Department of Health and Human Services to help them reach goals set by their caseworker.
- Visit Facilitation & Transport: Facilitate visitations between children and their families, providing safe and reliable transportation to and from visits.
- Documentation: Maintain accurate and unbiased reports of each visit.
- Resource Assistance: Help families find and apply for resources that support their path to reunification and well-being.
Requirements
- Reliable Transportation to safely transport children and meet families.
- Valid insurance and drivers license required.
- Clear Communication and strong documentation skills.
- Positive Rapport with families to build trust and provide meaningful support.
- Preferred Bachelor’s degree in a Human Services field, But NOT Required!(Social Work, Psychology, Human Services, Counseling, etc).
- Prior experience working with kids, crisis intervention and conflict resolution, and knowledge of child development and the child welfare system.
- Candidates must be at least 21 years old.
- Clear criminal history and a driving record with no more than three points assessed.
- Strong written communication skills for accurate and unbiased documentation, as well as excellent verbal communication skills via phone and email.
Benefits
- Mileage Reimbursement: 55 cents per mile
- Drive Time: $18 an hour
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