Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Consultant supporting PRISM users in various government agencies. Work with clients on implementation, integration, and advisory services for Unison’s product suite.
Responsibilities
- This specific role will support PRISM users across various government agencies.
- Work with clients to provide a broad range of implementation and integration tasks including requirements analysis, business process analysis, system configuration, testing, training, and post-implementation support
- Help drive successful operation of Unison’s product suite by delivering high quality advisory and support services to government contractors
- Ensure assigned tasks are performed on target, on time, and on budget, and that client personnel appreciate the value of the work performed
- Understand client’s business objectives and help clients achieve their goals
- Interaction with senior client leadership to define project goals, execute against plan and manage issues and risks
- Consultants are continuously challenged though client projects and build skills towards a fulfilling career.
- All consultants receive product and federal acquisition training and receive career development guidance from experienced professionals.
Requirements
- Professional experience with one or more of the following: Prior consulting/training experience, preferably with a top consulting firm
- Possesses superior client relationship skills
- Exceptional written and verbal communications skills
- Self-starter, quick learner, and team player
- Proficient in the basics of Microsoft Excel, PowerPoint and Word
- BA or BS degree in a related field or equivalent experience
- Business experience in government contractor functions such as proposal management, contract management and/or procurement is preferable
- Washington DC Metropolitan area
Benefits
- attractive and competitive benefits package
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Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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