Customer Happiness Manager managing B2B customer relationships and enhancing service processes. Involved in onboarding and feedback collection with a hybrid work model in Rheinbach, Germany.
About the role
- Back Office role responsible for processing US P&C transactions, including mid-term changes and endorsements. Ensuring compliance with SLAs and quality metrics in a timely manner.
Responsibilities
- Process all back office transactions in US P&C client area namely-Mid term changes, endorsements, Coding, correspondence etc.
- Ensure that all the transactions are processed as per defined and documented desktop procedures
- Ensure that the assigned targets in accordance with SLA are met
- Ensure that the quality of the transactions is compliant with predefined parameters
- Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures
Requirements
- Higher Education Diploma with 0 - 2 years of relevant experience
- Data entry
- Copying information from one screen/source to another
- Very low training ,ramp time(Between 0 to 5 days)
- Standard processing approach in almost all scenarios
- Very low AHT(Between 0 to 5 mins) for processing
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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