Customer Experience Agent managing customer inquiries at a digital finance company. Involves resolving issues, providing support, and maintaining customer relationships in Manchester.
About the role
- Customer Care Delivery Specialist providing HR support in English and Spanish for Alight Solutions. Handle inquiries about HR procedures and benefits within a remote or hybrid setup.
Responsibilities
- Providing support for the clients’ employees with questions about HR procedures or employment benefits through various channels (phone, webchat or other)
- Explaining how to use the online HR systems
- Investigating more complex cases.
Requirements
- Excellent English: C1 minimum
- Excellent Spanish: C1 minimum
- Adaptability and attention to details
- Excellent written and verbal communication skills
- Self-motivation and willingness to learn
- Experience in Customer Care is a plus, but not required.
Benefits
- Private medical care
- Life insurance
- Pet insurance
- Benefit platform (MultiSport card, tickets, vouchers, and many more)
- Career Growth Opportunities
- Work-Life Balance
- Remote or Hybrid work
Job title
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Experience level
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