Customer Service Representative for Sentry Insurance handling phone inquiries and providing quality customer service. Join one of the largest mutual insurance companies in the U.S. and be a part of a growing team.
About the role
- Fraud Prevention Representative ensuring secure transactions by analyzing alerts for suspicious activity. Contributing to increased sales by validating legitimate sales while blocking fraudulent cases.
Responsibilities
- Respond to alerts generated in systems about atypical operations to identify and prevent fraud.
- Immediately validate official identity documents in sales detected as suspicious by automated tools:
- Approved these legitimate cases to contribute to increased sales,
- Block fraudulent cases and report them promptly.
- Detect patterns and trends in internal and external risks to identify causes and propose controls to reduce fraud risks.
Requirements
- Technical or university studies unfinished in related areas such as Business Administration, Communications or similar.
- Experience in customer service or attention, preferably in the sales or financial sector, at least one year.
- Basic knowledge of Microsoft Office tools and Google Suite
- Effective communication skills and cultural sensitivity to maintain high levels of customer satisfaction.
- Ability to work in a team, high sense of urgency and handling difficult situations under pressure.
Benefits
- 100% Company-funded Health for employees and immediate family members
- Life insurance
- Indefinite-term contract
- 20 days of vacations, unlimited sick leave
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
- Phone finance, Headphone, home office equipment and wellness perks.
- Catered lunches
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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