Customer Service Agent in Mississauga, Ontario, supporting clients and operations. Involves customer inquiries, internal communications, and improving operational efficiency.
About the role
- Customer Success Analyst supporting legal professionals in leveraging technology solutions. Responsible for onboarding and ongoing support for optimal use of the platform.
Responsibilities
- Onboarding of new clients: Conduct initial training sessions focused on the user's legal workflows;
- Monitor system usage to proactively identify areas for improvement or user difficulties;
- Determine whether users' questions are operational or technical in nature;
- Report bugs and improvement suggestions in detail to the development team;
- Create materials or hold meetings to present new features released in the system
Requirements
- Bachelor's degree completed or in progress in Marketing, Communications, Business Management, or related fields;
- Previous experience in Customer Success or Customer Support (preferably in software companies);
- Basic proficiency with productivity tools and ticketing systems;
- Excellent written and verbal communication skills.
Benefits
- Meal and food vouchers (VR/VA) — Flash Benefícios
- Transport allowance (VT)
- Health insurance (Bradesco)
- Dental insurance (Amil)
- Childcare assistance
- TotalPass — wellness and gym benefit
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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