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Johanniter GmbHCommercial Director – m/f/d
Kaufmännischer Leiter managing financial and organizational operations at the Therapiezentrum Koblenz. Leading strategic developments, project implementation, and team collaboration.
About the role
- Lead operational excellence across dLocal’s Payins network by building and managing long-term, value-driven relationships with processors, acquirers, APM providers, card schemes, and issuers.\n• Be the primary operational partner manager for key partners, owning partner health, performance improvements, and commercial outcomes.\n• Own day-to-day operational relationship for assigned partners: onboarding, credential/contract changes, operational migrations, and go-live readiness.\n• Coordinate root-cause investigations and remediation with partners and internal teams to resolve business and technical blockers.\n• Coordinate with Business Assurance and relay processor feedback; support market-specific needs and practices to improve continuity.\n• Negotiate pricing, SLAs and special commercial terms; enable partner features and new payment flows.\n• Manage the fines process: track, upload evidence, and ensure card-scheme mandates are implemented.\n• Provide hands-on enablement and hypercare for merchant integrations and go-lives; act as the escalation contact for CS and AM teams during critical incidents.\n• Analyze rejection reasons, partner performance, and routing to implement initiatives that increase approvals and reduce costs.\n• Identify and help integrate new operational capabilities (new tenders, features) and benchmark partner performance against market standards.\n• Maintain and drive the Partners Health Matrix; run health reviews and deliver action plans.\n• Report progress, risks and outcomes to stakeholders; own core KPIs and continuous improvement initiatives.\n• Work cross-functionally (Customer Success, Commercial AMs, Product, Compliance, Global Payins) to reduce costs, increase approvals and reliability, and deliver best-in-class merchant go-lives.\n• Drive measurable impact: improve approval rates, reduce latency and costs, lower incident escalation, and accelerate merchant time-to-revenue.\n• Lead the end-to-end process of identifying, evaluating, negotiating, and implementing new payment methods, as well as optimizing existing solutions to ensure continuous operational excellence and seamless integration across the business.
Requirements
- 4–6+ years in payments/fintech operations, partner/processor or issuing and acquiring management (experience with card schemes and APMs strongly preferred).\n• Proven ability to negotiate pricing, SLAs and commercial agreements with partners.\n• Strong understanding of payment flows and operations (APIs, webhooks, credentials, routing, settlement, reconciliation); comfortable working with Product and Engineering.\n• Data-driven mindset with strong root-cause analysis skills.\n• Proficient with Excel/Sheets; SQL or BI tools a plus.\n• Working knowledge of scheme mandates, fines processes, and operational compliance (AML/KYC considerations).\n• Excellent communication and ability to influence across functions and with external partners.\n• Experience leading cross-functional programs, merchant go-lives, and driving actions under tight timelines.\n• Bias for action, ownership, strong organisation, and ability to operate across time zones and manage multiple initiatives.\n• Bachelor’s degree in Business, Computer Science, Engineering, Economics, or related field; fluency in English (additional languages a plus).
Benefits
- Remote work: work from anywhere or one of our offices around the globe!*\n• Flexibility: we have flexible schedules and we are driven by performance.\n• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.\n• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.\n• Learning & development: get access to a Premium Coursera subscription.\n• Language classes: we provide free English, Spanish, or Portuguese classes.\n• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!\n• dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!\n• Travel, health and learning benefits (mentioned in description).\n• For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required.
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