Co - op role managing events for EF Educational Tours. Focus on creating memorable experiences for attendees with duties involving registration, communication, and logistics.
About the role
- Event Operations Manager leading the event operations team at Climate Action in London. Delivering high-quality events focused on climate change and sustainability while ensuring optimal customer experience.
Responsibilities
- Lead the event operations department in the Climate Action team in the UK
- Deliver memorable experiences that inspire and engage
- Championing excellence, precision, and passion in every aspect of event operations
- Leading the operational delivery of conferences and exhibitions from conception to completion
- Managing both existing and newly launched events across the portfolio
- Overseeing all event logistics and onsite event management
- Ensuring optimal customer experience through thoughtful planning and execution
- Coordinating sponsor and exhibitor management to maximise engagement and satisfaction
- Handling budget planning and cost control without compromising quality
- Selecting and managing venues and service providers to ensure seamless delivery
- Maintaining exceptional attention to detail and upholding the highest standards
- Report directly to the Chief Operating Officer
Requirements
- Proven experience in conference and exhibition management with extensive international operational experience (including sponsor liaison, event delivery, budget management, registration, customer service, venue/supplier management, health and safety, and risk assessments)
- Passionate about climate change and sustainability, with a desire to organise successful global events that reduce carbon footprint
- Skilled in delivering digital events across various platforms such as Zoom, Hopin and Swapcard
- Flexible approach to event delivery and ability to meet client demands within tight timeframes
- Strong track record leading operations for conferences and exhibitions of all scales, including events with 1,000+ attendees
- Confident negotiator with experience in sourcing and managing suppliers
- Ownership of budgeting, financial planning, and cost containment strategies
- Thrive in fast-paced environments with an independent working style and strong multitasking and time management skills
- Highly organised and methodical, with exceptional attention to detail
- Natural leader with the ability to motivate teams, drive operational excellence, and deliver high-impact events
- Effective communicator with strong interpersonal skills for building and maintaining stakeholder relationships
- Positive work ethic, proactive mindset, and eagerness to learn and grow
- Take initiative and ownership of responsibilities with a self-motivated attitude
- Committed to delivering outstanding event experiences, with a hands-on approach when needed
- Open to unrestricted travel for event delivery and coordination
- Competent in health and safety protocols, including writing thorough risk assessments
- Ability to thrive in a fast-paced, high-pressure environment
- Strong written and verbal communication skills
- Excellent organisational skills and attention to detail
- A proactive, self-starting attitude with flexibility to work independently and collaboratively
- Enthusiasm for sustainability
- An IOSH qualification
- International experience and foreign language skills
Benefits
- Competitive base salary with a generous bonus scheme
- Uncapped commission structure to recognise your success
- 24 days of annual leave (including your birthday) plus UK bank holidays
- Ethical pension plan with The People’s Pension
- Private Healthcare via Benenden Health
- WeWork perks: free barista coffee, community bar, table tennis, showers and a pet-friendly office!
- Hybrid working: three days in our office (Mon, Wed & Thu), two remote days (Tue & Fri), plus 10 additional remote days post-probation
- Opportunities to attend international events and collaborate with global climate leaders
- A mission-led culture where your work drives real impact world
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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