Hybrid ERP Implementation Specialist – 9-12 Month Contract

at Voyageur Aviation Corp.

• Job title: ERP Implementation Specialist – 9-12 Month Contract
• Job type: Contract
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: ERP, SQL
• Location requirements: Hybrid, Toronto, Canada

About the role

• Remote ERP Implementation Specialist working closely with IT and finance teams for Microsoft Dynamics 365 implementation. Coordinate implementation activities and provide user training and support.

Responsibilities

• Support the planning, configuration, and rollout of Microsoft Dynamics 365 Business Central across departments
• Act as a liaison between internal teams, IT, and external consultants to ensure alignment of system functionality with business requirements
• Assist with data migration efforts, including extraction, cleansing, validation, and import into Business Central
• Oversee system integration with existing applications and workflows
• Monitor implementation progress, track milestones, and escalate risks or roadblocks to ensure a successful deployment
• Develop training materials, process documentation, and user guides tailored to different teams
• Conduct training sessions (both virtual and in-person) to ensure employees can navigate and effectively use Business Central
• Serve as the first point of contact for end-user questions, troubleshooting issues, and coordinating resolutions with IT or vendors
• Provide real-time support during go-live and post-implementation stabilization
• Gather user feedback to identify system challenges and recommend improvements for better adoption
• Analyze and document existing workflows, identifying inefficiencies that can be improved with Business Central
• Collaborate with department leads to implement standardized best practices within the new system
• Support change management efforts by communicating system benefits, addressing user concerns, and fostering adoption
• Develop and maintain process documentation for future reference and ongoing system optimization
• Assist in the development and execution of system testing, including User Acceptance Testing (UAT), to validate that Business Central meets business requirements
• Work with department leads to conduct User Acceptance Testing (UAT) to ensure that Business Central meets operational needs
• Identify, document, and track system issues, coordinating with IT and vendors for resolution
• Ensure compliance with internal controls, reporting requirements, and data integrity standards
• Support go-live activities, monitor system performance, and assist in post-implementation stabilization efforts

Requirements

• Minimum of 3 years of previous experience in a similar role
• Bachelor’s degree in Business Administration, Information Systems, Finance, or a related field
• Strong understanding of business processes in finance, supply chain, HR, and/or inventory management
• Experience working with ERP systems, databases, and reporting tools
• Basic knowledge of SQL, Power BI, or other reporting tools is a plus
• Proficiency in Microsoft Excel and other Office 365 applications
• Exceptional communication skills, both verbal and written
• Legally eligible to work for a Canadian company (e.g., be a Canadian citizen, permanent resident of Canada, or possess a valid work permit)
• Provide a clear Criminal Background Check

Benefits

• Abundant growth opportunities
• Comprehensive benefits program
• Employer-paid extended health care
• Out-of-country insurance
• Life and disability coverage
• Retirement pension plan
• Employee and family assistance plan
• Participation in the Employee Share Ownership Plan (TSX: CHR)