Lead Implementation Specialist handling complex customer onboarding for travel and spend management platform at Perk. Driving integration and full adoption of the platform among clients' users.
VC
Hybrid ERP Implementation Specialist – 9-12 Month Contract
Posted 2 months ago
About the role
- Remote ERP Implementation Specialist working closely with IT and finance teams for Microsoft Dynamics 365 implementation. Coordinate implementation activities and provide user training and support.
Responsibilities
- Support the planning, configuration, and rollout of Microsoft Dynamics 365 Business Central across departments
- Act as a liaison between internal teams, IT, and external consultants to ensure alignment of system functionality with business requirements
- Assist with data migration efforts, including extraction, cleansing, validation, and import into Business Central
- Oversee system integration with existing applications and workflows
- Monitor implementation progress, track milestones, and escalate risks or roadblocks to ensure a successful deployment
- Develop training materials, process documentation, and user guides tailored to different teams
- Conduct training sessions (both virtual and in-person) to ensure employees can navigate and effectively use Business Central
- Serve as the first point of contact for end-user questions, troubleshooting issues, and coordinating resolutions with IT or vendors
- Provide real-time support during go-live and post-implementation stabilization
- Gather user feedback to identify system challenges and recommend improvements for better adoption
- Analyze and document existing workflows, identifying inefficiencies that can be improved with Business Central
- Collaborate with department leads to implement standardized best practices within the new system
- Support change management efforts by communicating system benefits, addressing user concerns, and fostering adoption
- Develop and maintain process documentation for future reference and ongoing system optimization
- Assist in the development and execution of system testing, including User Acceptance Testing (UAT), to validate that Business Central meets business requirements
- Work with department leads to conduct User Acceptance Testing (UAT) to ensure that Business Central meets operational needs
- Identify, document, and track system issues, coordinating with IT and vendors for resolution
- Ensure compliance with internal controls, reporting requirements, and data integrity standards
- Support go-live activities, monitor system performance, and assist in post-implementation stabilization efforts
Requirements
- Minimum of 3 years of previous experience in a similar role
- Bachelor’s degree in Business Administration, Information Systems, Finance, or a related field
- Strong understanding of business processes in finance, supply chain, HR, and/or inventory management
- Experience working with ERP systems, databases, and reporting tools
- Basic knowledge of SQL, Power BI, or other reporting tools is a plus
- Proficiency in Microsoft Excel and other Office 365 applications
- Exceptional communication skills, both verbal and written
- Legally eligible to work for a Canadian company (e.g., be a Canadian citizen, permanent resident of Canada, or possess a valid work permit)
- Provide a clear Criminal Background Check
Benefits
- Abundant growth opportunities
- Comprehensive benefits program
- Employer-paid extended health care
- Out-of-country insurance
- Life and disability coverage
- Retirement pension plan
- Employee and family assistance plan
- Participation in the Employee Share Ownership Plan (TSX: CHR)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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