VS
Venn StrategiesDirector, Customer Success
Director of Customer Success at Venn leading strategy in customer success function. Building processes and driving measurable impact across retention, expansion, and customer advocacy.
About the role
- Manage existing enterprise partner relationships with the goal to retain, activate and grow profitable relationships.
- Strategize ways to increase their revenue and promote growth via cross-sell or up-sell opportunities.
- Manage inbound sales calls and respond to current partner inquiries, fostering organic growth and run rate within an existing partner.
- Execute outbound sales phone calls, in person and virtual meetings that drive subscription activation and utilization.
- Execute outbound and new acquisition sales motions in alignment with business net new growth objectives.
- Execute upsell and cross sell opportunities within the enterprise partner channel and territory you are overseeing.
- Manage and coordinate with community teams as well as cross functional teams towards the successful deployment and activation of business plans.
- Consistently communicate and work alongside Xero Senior Account Managers to build and execute revenue growth strategies for local offices of Enterprise Partners.
- Build strong relationships with accounting partners to identify, cultivate, and activate large business plans through consultative selling techniques and a collaborative sales approach, leading to the growth of our small business customer base.
- Enrich the Xero experience of our accounting partners through thought leadership and continuous education on how to grow their practice and leverage Xero.
- Drive attendance to local and national Xero events.
- Utilize sales enablement tools such as Salesforce and other automation tools.
- Travel to partners and prospects within your territory will be required up to 15-25% of your time.
Requirements
- Bookkeeping/accounting experience a plus
- Extensive industry knowledge, contacts and networks
- A track record in influencing and drive sales within partner vertical channels
- Willingness to travel to partners and territories up to 75% of time
- Relationship management experience in a consultative selling environment
- Strong account management skills
- Loads of initiative and ability to work autonomously
- Enthusiasm for the emerging cloud accounting market and its new opportunities
- Confident in managing complexity with partners and proactive in identifying opportunities for them
- A natural tendency towards building mutually beneficial partnerships
- Results driven with strong initiative and ability to work independently
- Outstanding communication and presentation skills
- Capacity to learn, adapt and apply ideas in constantly morphing situations
- Ability to create quick, strong rapport with accountants and other stakeholders
- A process driven results-focused approach
Benefits
- very generous paid leave to use however you’d like (plus statutory holidays!)
- dedicated paid leave to care for your physical and mental wellbeing
- Employee Assistance Program to access mental health care for you and your family
- employee resource groups
- wellbeing programming and allowances
- medical, dental, vision, and disability insurance
- fertility and family forming financial support
- 401k contribution matching
- 26 weeks of paid parental leave for primary caregivers
- Employee Share Plan
- beautiful offices with snacks and break areas
- flexible working
- career development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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