Customer Success Director managing the SalesCloser.ai Customer Success Team in Vancouver. Responsible for customer lifecycle, KPI management, team leadership, and cross - functional collaboration.
About the role
- Senior Manager within Customer Success at Mendix, leading customer relationships and driving platform adoption for digital transformation.
Responsibilities
- Lead and grow the Customer Success Management (CSM) team in the UK&I.
- Act as a true player coach, combining hands on engagement with customers and structured coaching of the team.
- Becoming a Mendix platform-adoption expert.
- Delivering business impact and innovation to customers by truly understanding their key business drivers.
Requirements
- 5+ years of experience managing Customer Success teams as the customer-facing leader responsible for the management of successful Customer Success operations within a Platform (or Software) as a Service (PaaS or SaaS) business.
- 8+ years of consulting and/or SaaS-based technical account management, customer success experience as an individual contributor.
- Hands-on software development or IT experience is strongly preferred.
- Accountability for driving additional revenue through customer expansion.
- An understanding of technology and an ability to distinctly explain technological and business concepts.
- Proven efficiency in complex digital transformation projects.
- A strong digital transformational vision.
- Outstanding executive-level communication, presentation, and interpersonal skills.
- Strong experience with customer onboarding and customer success metrics.
Benefits
- A culture of growth, respect, and fun.
- Focus on personal and professional development.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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