Hybrid Enterprise Implementation Manager

at MealSuite

• Job title: Enterprise Implementation Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: PMP
• Location requirements: Hybrid, Cambridge, United States

About the role

• Enterprise Implementation Manager at MealSuite leading complex SaaS implementations for healthcare services. Collaborating with stakeholders and ensuring project success while mentoring the implementation team.

Responsibilities

• Own the implementation process – Head the implementation of complex, multi-community, enterprise level projects and develop comprehensive project plans for enterprise rollouts, outlining milestones, resource requirements, and risk mitigation strategies
• Oversee stakeholder relationships – Serve as the primary contact for executive level stakeholders and build trust relationships with senior leaders through aligning strategic objectives with implementation goals
• Assure ongoing project success – Ensure implementation plans are tailor-made for customers. Provide transparent, clear, and timely status updates to stakeholders throughout the project lifecycle and monitor KPIs to ensure measures of success are met.
• Be a leader – Act as a mentor to the implementation specialists and identify process improvements across the implementation team by providing actionable insights to support ongoing optimizations
• Seek growth opportunities – Own the full scope of Enterprise Implementation with the forethought of launching for success as the client relationship deepens and expansion opportunities unfold.

Requirements

• I have a strong enterprise-level business acumen and robust knowledge of enterprise-level software implementations
• I gained my knowledge through 5-7 years of direct experience of customer implementations and/or onboarding projects within a SaaS environment
• I have my PMP or CAPM
• I have in-depth knowledge of MealSuite products, or highly complex and customizable SaaS products with comparable functionality
• I’m familiar with Microsoft 365 and Customer Management Systems, like Smartsheets, Planhat, or other related software
• I am passionate about collaborating with teams cross-functionally to provide ongoing project leadership, ensuring that things keep moving forward smoothly and efficiently
• I’m exceptional at multitasking and managing a high project workload in a fast-paced environment, effectively prioritizing and managing my time efficiently and effectively
• I have a proven ability to communicate clearly and effectively, with a track record of building strong relationships and a professional rapport with executive stakeholders and customers
• I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA
• I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate
• I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills

Benefits

• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.
• Health benefits – this includes medical, dental, and vision options, life & disability insurance, & paid maternity and parental leave.
• Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.
• Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.
• An inclusive workplace – women account for 53% of our employees and 58% of people leaders.
• Participation in our equity program – we’d love for you to share in MealSuite's success as we continue to grow!
• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.
• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values.