Provide administrative support to sales teams and partners at RELX, managing orders and customer interactions. Analyze demand and inventory to optimize service levels in a fast - paced environment.
About the role
- Enterprise Implementation Manager at MealSuite leading complex SaaS implementations for healthcare services. Collaborating with stakeholders and ensuring project success while mentoring the implementation team.
Responsibilities
- Own the implementation process – Head the implementation of complex, multi-community, enterprise level projects and develop comprehensive project plans for enterprise rollouts, outlining milestones, resource requirements, and risk mitigation strategies
- Oversee stakeholder relationships – Serve as the primary contact for executive level stakeholders and build trust relationships with senior leaders through aligning strategic objectives with implementation goals
- Assure ongoing project success – Ensure implementation plans are tailor-made for customers. Provide transparent, clear, and timely status updates to stakeholders throughout the project lifecycle and monitor KPIs to ensure measures of success are met.
- Be a leader – Act as a mentor to the implementation specialists and identify process improvements across the implementation team by providing actionable insights to support ongoing optimizations
- Seek growth opportunities – Own the full scope of Enterprise Implementation with the forethought of launching for success as the client relationship deepens and expansion opportunities unfold.
Requirements
- I have a strong enterprise-level business acumen and robust knowledge of enterprise-level software implementations
- I gained my knowledge through 5-7 years of direct experience of customer implementations and/or onboarding projects within a SaaS environment
- I have my PMP or CAPM
- I have in-depth knowledge of MealSuite products, or highly complex and customizable SaaS products with comparable functionality
- I’m familiar with Microsoft 365 and Customer Management Systems, like Smartsheets, Planhat, or other related software
- I am passionate about collaborating with teams cross-functionally to provide ongoing project leadership, ensuring that things keep moving forward smoothly and efficiently
- I’m exceptional at multitasking and managing a high project workload in a fast-paced environment, effectively prioritizing and managing my time efficiently and effectively
- I have a proven ability to communicate clearly and effectively, with a track record of building strong relationships and a professional rapport with executive stakeholders and customers
- I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA
- I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate
- I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills
Benefits
- Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.
- Health benefits – this includes medical, dental, and vision options, life & disability insurance, & paid maternity and parental leave.
- Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.
- Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.
- An inclusive workplace – women account for 53% of our employees and 58% of people leaders.
- Participation in our equity program – we’d love for you to share in MealSuite's success as we continue to grow!
- Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.
- Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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