Technical Executive managing integrations for new partners at Lyst, a fashion shopping platform. Collaborating with fashion brands and internal teams in a dynamic environment.
About the role
- End User Endpoint Support Engineer testing and supporting client end point devices at KeyCorp. Providing high-level service and technical support at corporate and retail locations.
Responsibilities
- Support Key’s computer platforms at corporate campus and retail locations.
- Provide high-level customer service to Key's internal client base.
- Effectively communicate with end users.
- Setup, maintain, and troubleshoot printer-related tickets using ServiceNow.
- Complete work on assigned tickets within SLA.
- Utilize industry-standard concepts, practices, and procedures.
- Follow documented and established guidelines to perform job functions.
- Communicate using excellent grammar and listening skills.
- Collaborate with team members and produce clear documentation.
- Learn new procedures and adapt to changes.
- Accept direction and embrace mentorship and training opportunities.
- Schedule, coordinate, and facilitate tactical meetings with team members, peers, and vendors.
- Resolve issues for LOB partners and understand their technology needs.
- Participate in rotational on-call duties during weekends and weeknights.
Requirements
- 2+ years of technical support experience in a computer support environment.
- Associate’s degree in computer science and/or business, or equivalent work experience.
- Ability to work within a customer-oriented, positive team environment.
- Strong interpersonal, oral, and written communication skills for interactions with both technical and non-technical staff.
- Experience providing support on single projects and initiatives within scope, budget, and timeline.
- Ability to track corporate IT assets throughout their lifecycle.
- Experience installing and supporting print applications for remote users.
- Proficiency in provisioning applications using Microsoft System Center Configuration Manager (SCCM).
- Skills in testing and supporting printer operating systems.
- Experience testing future products for LOB support (printers, desktops, laptops, monitors, and peripherals).
- Ability to configure, troubleshoot, and repair supported hardware.
- Experience opening tickets to track work performed for line of business partners within ServiceNow.
- Skills in installing, configuring, and supporting printers in both retail and corporate locations.
- Ability to lift up to 50 lbs.
Benefits
- Training will be provided when appropriate
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