Onsite Employee Relations Consultant

at Bank of America

• Job title: Employee Relations Consultant
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Onsite, Phoenix, United States

About the role

• Employee Relations Consultant at Bank of America providing guidance on employment-related issues and managing high-risk cases in a fast-paced environment.

Responsibilities

• This job is responsible for researching employment-related issues raised by managers or employees and providing sound guidance to address the issues and mitigate risks.
• Key responsibilities include managing cases with moderate to high risk, including but not limited to misconduct, declining performance, policy violations, attendance, and workplace disputes in a variety of business units.
• Job expectations include conducting thorough research and documentation, collaborating with internal partners, resolving conflicts, and managing multiple cases with competing priorities.
• The Employee Relations (ER) Consultant is responsible for delivering employee relations counseling and support to managers and employees of Bank of America/Merrill Lynch via a heavy telephone queue environment.
• The ER Consultant self manages moderate to high-risk cases on a variety of ER topics including but not limited to global bank policy, attendance, performance, behavior, and conflict resolution, across multiple lines of business.

Requirements

• MUST have three or more years of experience as an HR Generalist / Employee Relations Specialist, OR MUST have three or more years of leadership experience directly managing others and considerable exposure handling employee relations concerns
• Experience managing multiple cases and/or priorities concurrently while mitigating risk and ensuring optimal value and outcomes are achieved
• Communicate effectively (both verbal and written) and confidently, and is comfortable engaging all clients
• Demonstrates a sense of commitment to work and willingly assumes responsibility for accomplishing objectives; is dependable, and conscientiously follows through on commitments
• Demonstrates the ability to concentrate on a task, despite distractions and competing demands
• Successful candidates will manage varying caseloads while consistently meeting quality assurance and schedule adherence standards
• Successful candidates must pass knowledge check upon completion of training segments to remain in role
• Proficiency with computers, including MS Office and Internet applications

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Professional development opportunities