Help run, operate and orchestrate daily CRM needs for the stakeholders.
As a counter part to the MarTech you will help in Growth Team, adopting business requirements, translating them into technical concepts, and delivering its implementation.
Develop, maintain and enhance the CRM system, as well as integrate it with other applications and data sources.
Design and implement new features and integrations.
Provide technical support and guidance to the CRM users and business analysts.
Monitor, troubleshoot and resolve CRM issues and incidents.
Document CRM processes, workflows, requirements and best practices.
Ensure data quality, security and compliance with GDPR and other regulations.
Stay updated with the latest CRM trends, technologies and best practices.
Requirements
Bachelor's degree in Computer Science, Engineering, Information Systems or related field.
At least 3 years of experience in developing and maintaining CRM solutions using Microsoft Dynamics 365 and Power Platform.
Core skills in customizing Dynamics 365 CRM, .Net, CRM SDK, Javascript, Typescript, Power Apps and Power Automate.
Strong knowledge of CRM functionalities, modules, workflows, business rules, logic apps, plugins, etc.
Proficiency in C#, .NET, JavaScript, HTML, CSS, SQL and other programming languages and tools.
Knowing the best practices- success by design framework for Dynamics 365.
Experience in working with Azure services, such as Azure DevOps, Azure Functions, Azure Logic Apps, etc.
Experience in integrating CRM with other systems and applications using APIs, web services, connectors and other methods.
Experience in working with agile methodologies, such as Scrum, Kanban, etc.
Sage Intacct Client Success - Senior at CLA managing solutions for clients across multiple ERP systems. Overseeing technical aspects of implementations and fostering client relationships locally and nationally.
Customer Success Agent managing inquiries and resolutions for Click&Boat's customers. Working in a dynamic team to ensure service quality and effective communication.
Operations Manager overseeing operational excellence for Customer Success at Xero. Partnering with leadership and implementing continuous improvement strategies with a focus on AI integration.
Customer Success Manager empowering clients in social advertising through training and strategic consultation. Supporting emerging platforms like Snapchat, TikTok, Twitter, and Google for global clientele.
Senior Customer Success Manager managing complex Federal customer accounts and driving technology adoption at Casepoint. Developing strategies for retention and value realization across diverse stakeholder groups.
Client Success Manager at KUBRA leveraging innovative products to enhance customer satisfaction and drive business growth. Engaging with clients to manage relationships and deliver exceptional value.
Lead Customer Success for Pointr's innovative indoor mapping solutions. Drive client satisfaction and team performance by shaping success strategies across multiple accounts and industries.
Director of Customer Success at Venn leading strategy in customer success function. Building processes and driving measurable impact across retention, expansion, and customer advocacy.
Senior CRM Analyst understanding consumer needs for Hygiene and Beauty products. Managing and executing CRM communications and customer journeys within Salesforce Marketing Cloud.
Customer Success Manager driving client success and upselling for logistics SaaS scale - up Peripass. Engaging with customers to maximize investment returns and enhancing the customer journey.