Customer Success Manager at ServiceTitan managing customer relationships to drive business outcomes. Building customer success through understanding their needs and effective communication in Yerevan, Armenia.
About the role
- Dynamics 365 CRM Engineer tasked with operating and enhancing CRM systems at Eurowings Digital. Collaborating with stakeholders to implement business requirements and provide technical guidance.
Responsibilities
- Help run, operate and orchestrate daily CRM needs for the stakeholders.
- As a counter part to the MarTech you will help in Growth Team, adopting business requirements, translating them into technical concepts, and delivering its implementation.
- Develop, maintain and enhance the CRM system, as well as integrate it with other applications and data sources.
- Design and implement new features and integrations.
- Provide technical support and guidance to the CRM users and business analysts.
- Monitor, troubleshoot and resolve CRM issues and incidents.
- Document CRM processes, workflows, requirements and best practices.
- Ensure data quality, security and compliance with GDPR and other regulations.
- Stay updated with the latest CRM trends, technologies and best practices.
Requirements
- Bachelor's degree in Computer Science, Engineering, Information Systems or related field.
- At least 3 years of experience in developing and maintaining CRM solutions using Microsoft Dynamics 365 and Power Platform.
- Core skills in customizing Dynamics 365 CRM, .Net, CRM SDK, Javascript, Typescript, Power Apps and Power Automate.
- Strong knowledge of CRM functionalities, modules, workflows, business rules, logic apps, plugins, etc.
- Proficiency in C#, .NET, JavaScript, HTML, CSS, SQL and other programming languages and tools.
- Knowing the best practices- success by design framework for Dynamics 365.
- Experience in working with Azure services, such as Azure DevOps, Azure Functions, Azure Logic Apps, etc.
- Experience in integrating CRM with other systems and applications using APIs, web services, connectors and other methods.
- Experience in working with agile methodologies, such as Scrum, Kanban, etc.
Benefits
- Inclusivity all genders
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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