Service Operations Manager leading a team in mechanical, plumbing, and fire/life safety services. Overseeing dispatch functions and collaborating with multiple departments for seamless service.
About the role
- Dutch Speaking Operations Customer Expert ensuring customer satisfaction for online retail client. Responsibilities include processing inquiries and maintaining customer data.
Responsibilities
- Processing of telephone and written customer inquiries (inbound)
- Comprehensive advice and clarification of customer queries
- Maintenance of customer and transaction data
Requirements
- Good Dutch language skills, both written and spoken
- English or Georgian language proficiency
- High customer and service orientation
- Capable of effectively communicating with diverse customer profiles
- Good PC skills - Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer & Excellent typing skills
- Possesses a creative mindset and a collaborative team spirit
- Previous experience in the similar position is a plus
- Preparedness to work in shifts, on weekends and public holidays
Benefits
- Attractive salary
- A workplace that runs on trust, empowerment, and feedback
- Hybrid work model combining office and remote work
- Premium health insurance for you and your family members
- Diverse sports and health offerings, discounts from external partners, Feel Good Program: workshops, and seminars such as Yoga, Pilates, Dance class, sound healing, FIFA and table tennis tournaments, hiking, and a lot more...
- Mentoring, personal and professional development opportunities
- Best career development opportunities in an international company
- Referral bonus
- Centrally located, modern offices, game zones, and relaxation areas
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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