Wedding Coordinator managing logistics for events and coordinating wedding details at Wedgewood Weddings. Collaborating with diverse teams to deliver exceptional wedding experiences.
About the role
- Manage end-to-end operational relationships with selected Tier 1 Global Accounts at HP. Collaborate with various teams to ensure service delivery and customer satisfaction.
Responsibilities
- Ownership of operational relationship with Global customer(s)
- Manages customer expectations through effective communication about HP order fulfillment capabilities and delivery performance
- Contributes to relationship building with the customer as trusted HP direct advisor.
- Enables sales force to focus on revenue and margin related activities
- Coordinates HP Sales Operations strategies - aligns operational commitments of the different business unit sales teams
- Identifies opportunities for improving customer satisfaction and driving incremental business
- Reports back to customer on the delivered performance (operations reviews, reporting)
- Manages senior level escalations.
- Develops and animates a virtual worldwide operations team
- Ensures global commitments to the customer are honored
- Acts as an account related escalation point for internal teams.
- Develops clear action plans for operational teams and monitor performance
- Monitors account metrics and drives corrective actions
- Measures service levels, cost to serve, customer satisfaction.
- Understands root causes when targets are missed and drives corrective action.
- Identifies & recommends end to end process optimization opportunities
- Manages change.
- Prepare and Drive customer QBRs on all operational aspects.
Requirements
- Bachelor’s or Master’s degree preferred, or equivalent experience.
- 5 years or more experience in an operational role.
- Project and/or Program Management experience preferably within an international environment.
- Fluent in English both oral and in writing.
- Fluency in other European languages will be a plus (French and Spanish preferred)
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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