Customer Service Advisor handling phone inquiries for Entel Chile. Offering benefits and promotions to retain users while working in Lima remotely after initial onsite training.
About the role
- Operations/Labor Manager overseeing division budgets and implementing labor, scheduling, and sustainability initiatives for the company.
Responsibilities
- Oversee budgets and results of clerk wages and variable expense; utilize financial tools to analyze results and make recommendations for improvements while coaching district/store teams to achieve goals
- Work with Labor Forecasting Center of Excellence to deliver accurate weekly sales and labor forecast, by store, to achieve all objectives and business plan budget
- Understand, manage, and coach all division scheduling inputs/outputs to include headcount, scheduler roles, forecasted/scheduled/worked hours and all end user functionality
- Implement corporate expense reduction, sanitation and sustainability initiatives for the division
- Support Zero Hunger, Zero Waste in achieving goals
- Develop and maintain vendor relationship while staying in alignment with Corporate ESS and Enterprise Sourcing teams for vendor performance and accountability
- Spend time visiting stores to include night and weekend visits focusing on coaching, teaching, and training
- Monitor and drive KPF metrics such as profit, sales and customer targets for all products/services, including in-store credit applications, prepaid products, kiosks, money services and lottery
- Partner with appropriate parties to correct Sales & Cash opportunities
- Partner with corporate front-end team to deliver on company initiatives and goals on labor optimization, friendly, best practices, and accounting
- Ensure store compliance with federal, state and local laws, and with policy and adherence to standards for the front-end departments (i.e., alcohol, tobacco, WIC, SNAP, etc.)
- Assume division compliance officer responsibilities, including AML responsibilities ; responsible for training, compliance, reporting and record retention, audits, and follow-up
- Manage new/remodel store set-up
- Assist in the installation, training and follow-up on the use of new equipment and work methods
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Requirements
- Any retail store management or comparable experience
- Strong analytical skills
- Proficient in Microsoft Office with ability to learn Business Objects, Smartview, KTV, Dodeca, Financial Desktop, ePRO, I-Payables, COUPA and P-Card expenses
- Demonstrated initiative and leadership skills
- Strong knowledge of labor and expense management principles to include labor, expense and scheduling
- Ability to effectively communicate with all levels of the organization
- Ability to work closely with senior leadership in corporate and division settings
- Highly organized and proficient at multi-tasking
- Bachelor's Degree
- Any district operations coordinator/field specialist experience
- Any store management or Retail Operations experience
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Global HR Support Specialist managing recruitment administrative tasks and assisting business leaders. Support position management and ensure day - to - day operations of Global Talent Acquisition processes.
Customer Care Representative handling insurance inquiries for Farmers Insurance. Delivering exceptional service via multiple communication channels.
Customer Care Specialist assisting clients with their inquiries and providing solutions at Lyka, an Australian pet wellness company. Engaging customers with information about dog nutrition and wellness.
Mortgage Servicing Representative assisting clients with FHA inquiries. Providing customer service via calls and emails, with a focus on mortgage policy knowledge.
Customer Care Agent at Porsche Digital in Barcelona providing exceptional customer service and support. Engaging with customers and enhancing their experience with Porsche products and services.
Operations Customer Expert providing customer service in Saarbrücken, Germany. Handling customer inquiries and managing complaints with a focus on service orientation.
Sales Support Representative at RNDC, collaborating with sales team to manage order delivery and customer support. Building strong relationships and ensuring effective merchandising in the wine and spirits industry.
Sales Support Representative collaborating with Sales team at RNDC. Responsible for assisting customers, maintaining displays, and managing inventory.
System Support Specialist responsible for troubleshooting and supporting Policy Administration Systems. Collaborating with underwriting and finance teams in an insurance organization environment.