Mortgage Servicing Representative assisting clients with FHA inquiries. Providing customer service via calls and emails, with a focus on mortgage policy knowledge.
About the role
- System Support Specialist responsible for troubleshooting and supporting Policy Administration Systems. Collaborating with underwriting and finance teams in an insurance organization environment.
Responsibilities
- Provide support for the Policy Administration Systems within DUAL North America
- Troubleshoot unexpected results including carrier program configurations, raters, forms management, or changes to system workflows
- Monitor support ticket queue with customer-first mentality
- Communication with users regarding additional details to complete requests
- Manage Policy Administration System user roles/permissions settings
- Work closely with developers and project collaborators to ensure requirements are met
- Communicate effectively on system issues with vendors, maintain positive vendor relations
- Participate in System Testing, User Acceptance Testing (UAT) and Functionality Testing
- Maintain documentation to all processes and workflows
- Troubleshoot Microsoft SQL job error notifications and request updates to existing stored procedures as needed
Requirements
- Bachelor’s degree in Business, Information Systems, or related field preferred
- 1-3 years of experience in the insurance industry OR an IT support role
- Knowledge of insurance, accounting, and rate-making concepts
- Effective written and verbal communication skills and general understanding of business writing
- Demonstrate attention to detail
- Self-motivated with the ability to work independently for extended periods
- Experience working in a “paperless” environment preferred
- Familiarity with common insurance industry terminology for database mapping projects
- Support request management experience preferred
- Proficiency in Microsoft Office Suite
- Intermediate Excel skills preferred
- Must be able to remain in a stationary position 50% of the time, with occasional movement in the office to access cabinets and equipment
Benefits
- medical
- dental
- vision
- a wide variety of wellbeing offers
- unlimited PTO
- 401k with company match
- paid volunteer days
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Customer Care Agent at Porsche Digital in Barcelona providing exceptional customer service and support. Engaging with customers and enhancing their experience with Porsche products and services.
Operations Customer Expert providing customer service in Saarbrücken, Germany. Handling customer inquiries and managing complaints with a focus on service orientation.
Sales Support Representative collaborating with Sales team at RNDC. Responsible for assisting customers, maintaining displays, and managing inventory.
Sales Support Representative at RNDC, collaborating with sales team to manage order delivery and customer support. Building strong relationships and ensuring effective merchandising in the wine and spirits industry.
Customer Service Rep managing order processing and resolving issues for East Region. Collaborating with internal teams to ensure customer satisfaction and operational excellence.
Customer Service Representative acting as first point of contact for customers at Bridgestone. Managing order processing and resolving customer issues while collaborating with internal teams.
Customer Service Rep/Agent managing customer inquiries and order processing for Bridgestone in Poznań. Collaborating with internal teams to ensure satisfaction and operational excellence.
Customer Service Specialist ensuring customer satisfaction through effective sales order management and collaboration within a multinational context. Contributing to process improvement in corporate sales operations.
Customer Service Manager responsible for day - to - day running of the customer service department at Coles Supermarket. Leading a team to maintain service standards and engage with the community.