Application Support Specialist resolving complex software issues for Trimble's AutoBid platform. Supporting MEP professionals in transitioning to digital estimating workflows in a collaborative environment.
About the role
- System Support Specialist responsible for troubleshooting and supporting Policy Administration Systems. Collaborating with underwriting and finance teams in an insurance organization environment.
Responsibilities
- Provide support for the Policy Administration Systems within DUAL North America
- Troubleshoot unexpected results including carrier program configurations, raters, forms management, or changes to system workflows
- Monitor support ticket queue with customer-first mentality
- Communication with users regarding additional details to complete requests
- Manage Policy Administration System user roles/permissions settings
- Work closely with developers and project collaborators to ensure requirements are met
- Communicate effectively on system issues with vendors, maintain positive vendor relations
- Participate in System Testing, User Acceptance Testing (UAT) and Functionality Testing
- Maintain documentation to all processes and workflows
- Troubleshoot Microsoft SQL job error notifications and request updates to existing stored procedures as needed
Requirements
- Bachelor’s degree in Business, Information Systems, or related field preferred
- 1-3 years of experience in the insurance industry OR an IT support role
- Knowledge of insurance, accounting, and rate-making concepts
- Effective written and verbal communication skills and general understanding of business writing
- Demonstrate attention to detail
- Self-motivated with the ability to work independently for extended periods
- Experience working in a “paperless” environment preferred
- Familiarity with common insurance industry terminology for database mapping projects
- Support request management experience preferred
- Proficiency in Microsoft Office Suite
- Intermediate Excel skills preferred
- Must be able to remain in a stationary position 50% of the time, with occasional movement in the office to access cabinets and equipment
Benefits
- medical
- dental
- vision
- a wide variety of wellbeing offers
- unlimited PTO
- 401k with company match
- paid volunteer days
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