Customer Service Advisor handling phone inquiries for Entel Chile. Offering benefits and promotions to retain users while working in Lima remotely after initial onsite training.
About the role
- Operations Customer Expert providing customer service in Saarbrücken, Germany. Handling customer inquiries and managing complaints with a focus on service orientation.
Responsibilities
- Responding to telephone and written customer inquiries in German
- Recording and maintaining customer data in the client’s system
- Complaint management
- Receiving, processing, or forwarding complaints and customer requests
Requirements
- Motivated work attitude
- Team spirit and flexibility
- Excellent communication skills and enjoyment in dealing with people
- Strong service orientation and experience in customer service
- Willingness to work shifts (regular shift schedule)
- Completed vocational training or previous experience in a call center is an advantage but not required
- Good PC skills and experience with MS Office
- Fluent German, both written and spoken
Benefits
- 27 to 29 days of vacation (depending on length of service)
- Comprehensive onboarding/training
- Flat hierarchies in a familiar environment with great colleagues
- Reliable shift scheduling that seeks to accommodate your preferences
- Attractive employee discounts
- Additional bonuses
- Free employee parking
- Good transport connections
- Representation of employee interests by the works council and the representative for employees with disabilities
- Workplace health promotion
- Opportunities for further training
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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