VI
Enterprise Client Director at Vidsy selling solutions to transform video advertising for enterprise brands. Collaborating with internal teams to optimize creative production processes.
About the role
- Design and implement a comprehensive participant experience strategy that ensures a seamless journey from recruitment through alumni engagement, starting with the Scholars program and scaling across additional programs.
- Directly oversee participant lifecycle for Scholars in the near term, ensuring timely and personalized support at each stage; transition to leading and empowering program managers as the team grows.
- Lead and develop a team of program managers, setting priorities, providing mentorship and coaching, and ensuring accountability for high quality program delivery.
- Build and scale alumni engagement infrastructure, growing from dozens to hundreds of alumni, creating sustainable networks that provide ongoing professional and community value.
- Partner with the Program Operations Director to align budgets and resources with programmatic needs, ensuring participant outcomes are fully supported.
- Oversee and, when appropriate, facilitate programming that bridges technology and science expertise with public service, fostering both technical excellence and mission-driven leadership.
- Develop and oversee metrics and feedback systems to assess impact and continuously enhance the participant experience across programs.
- Ensure effective use of Salesforce and other program management tools to track participant journeys, measure engagement, and inform continuous improvements.
- Form strategic partnerships within area of responsibility to enhance participant opportunities and experiences.
- Oversee program communications related to participant experience, ensuring compelling storytelling and consistent engagement across all program stakeholders.
- Ensure participants have access to individualized coaching and mentorship through program managers, mentors, and alumni, and personally support career transitions where appropriate.
Requirements
- Bachelor’s degree required, Master’s degree preferred
- 7-10 years of progressive experience
- Fellowship, leadership, or talent program management experience
- Technology or science sector expertise
- Government service or deep familiarity with public sector culture
- Proven experience managing and developing teams in dynamic environments
- Strong conflict resolution, coaching, and facilitation skills
- Deep expertise in participant experiences design, execution, and program facilitation
- Demonstrated commitment to expanding STEM talent in public service
- Track record of building and scaling professional networks and alumni communities
- Experience with event planning and delivery (modules, speaker series, immersive visits, and community gatherings)
- Experience measuring program impact through KPIs, evaluation frameworks, and participant feedback
- Exceptional communication and interpersonal skills with ability to manage difficult conversations and build alignment across diverse stakeholders
- Ability to thrive in a fast-paced, dynamic, entrepreneurial environment; ability to exercise flexibility and sound judgment in complex situations
- Appetite for curiosity and desire to learn
- Experience with Salesforce and other program management tools
Benefits
- Salary is commensurate on experience.
- This position is bonus eligible.
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