Director of Implementations at RoomRaccoon focusing on delivery outcomes and performance management across implementation teams. Leading process improvements and ensuring high - quality go - lives at scale.
About the role
- Director of Performance Analytics responsible for leading analytics team and driving data strategies for Global Specialty insurance. Seeking to improve performance, operational efficiency, and support underwriting strategies.
Responsibilities
- Strategic Planning; building and management of Performance Analytics Roadmap
- Maturing internal Operational Routines and ceremonies; while fostering collaboration
- Managing a team of 4
- Build analytical frameworks, including dataset creation/enhancement, tooling, and automation to enable deeper and faster analytical delivery
- Create and enhance performance and process metrics, leveraging a deep understanding of end-to-end performance of critical process and business objectives
- Perform intermediate level analytics, including but not limited to correlation, regression, external influences, and leading & lagging indicators to understand emerging trends, identify root causes, and drive meaningful improvement
- Synthesize and translate results into a compelling narrative to explain complex analytical work and associated recommendations to business senior leadership
- Build trusted partnerships with key stakeholders and senior business leaders and developing ongoing business insights
- Support Underwriting strategies to improve operational results and address emerging trends
- Develop an understanding of GS data assets, combining data from multiple disparate sources as required
- Create and refine performance analytic tools for PA team usage
- Respond to ad-hoc project and analytic requests and data queries and assign to team as appropriate
Requirements
- 5+ years of data analysis experience including identifying patterns in data and root cause behind perceived trends and anomalies using analytical and data visualization tools (e.g. Excel, Tableau)
- 2+ years’ experience leading, guiding, coaching, teaching and influencing an analytics team to deliver on team goals and responsibilities.
- 2+ years’ experience building working relationships with business partners and bring groups together to solve problems; consultative mindset
- Creative problem solving and curious mindset with a passion for delivering outcomes
- Strong analytical experience
- Effective written, verbal communication and story-telling skills
- Knowledge of data warehousing / relational database concepts and foundational experience with SQL
- Foundational knowledge of insurance products, coverages, common metrics, & actuarial concepts
- Ability and desire to learn GS business products, systems, processes and procedures
- Creative, innovative and a critical thinker – thinks “out of the box” and considers new ways of analyzing data
- Adept at researching and independently learning about new subject areas
Benefits
- Other rewards may include short-term or annual bonuses
- long-term incentives
- on-the-spot recognition
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