Senior Director / Director for Talent Insights in a global professional services firm. Focusing on custom assessment solutions along the talent lifecycle for clients.
About the role
- Site Director overseeing luxury wellness operations as AIRE Ancient Baths expands in the US. Responsible for management, customer experience, and compliance in a fast-growing company.
Responsibilities
- Lead daily briefings to ensure seamless opening procedures, emphasizing facility maintenance and cleanliness checks.
- Conduct daily briefings with a cross-functional team.
- Proactively address unforeseen incidents or requests, overseeing their resolution and providing constructive feedback.
- Facilitate weekly meetings with Managers for ongoing project updates.
- Host monthly group sessions with Managers to tackle operational and organizational matters.
- Conduct individual monthly meetings with each Manager, focusing on reviewing KPIs, NPS, and protocol enhancements.
- Supervise technical equipment, furniture, decor, and cleaning, holding budgetary responsibility.
- Collaborate on annual budget creation, proposing actions for increased occupancy and turnover.
- Conduct periodic meetings with Managers to address people-related issues.
Requirements
- Minimum 3 years of experience as a General Manager in the Hospitality, Wellness, or Fitness industries, is required.
- A minimum of 6 years of proven and successful experience in leadership roles, specifically within the Hospitality, Wellness, or Fitness industry, is required.
- Fluent in both English and Spanish, is required.
- A Degree in Tourism, Hotel Management, Business Administration, or a related field, is required.
- Experience with openings in the industry is preferred.
- Experience or familiarity with Spa facilities is preferred.
- Experience monitoring operational reports and making data-informed decisions.
- Experience managing customer satisfaction using surveys and continuous improvement plans.
Benefits
- Competitive salary
- Bonus Scheme
- Relocation Package
- United Healthcare Insurance: medical (major), dental, and vision are 100% covered by the company.
- PTO 15 days - (Holidays)
- Sick days (7).
- Growth opportunities.
- 401K savings plan.
- Commuter Benefits Program.
- Complimentary Bath Experience (once a month).
- Employee Bath Experience discounts (including friends/family).
- Employee Referral Bonus Program.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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