IT Director coordinating design and optimization of OpenShift platform at USAA. Driving strategic direction, risk management, and vendor oversight in technology support functions.
About the role
- Use deep Business & Commercial Lending domain experience to build rapport with prospects and users of our platform and behave at the highest level when engaging with enterprise clients.
- Build content and messaging with videos, demos, etc. to show the world how awesome our solutions are.
- Assist with product demonstrations, RFP’s by utilizing your Lending expertise
- Partner with sales to ensure they have everything they need to convert leads to sales.
- Work closely with the Delivery Team to ensure they clearly understand and communicate the details they need to turn customers visions into real life deployments.
- Act as the SME on delivery when required and showcase your world-class knowledge of Lending in Business and Commercial banking, specifically in the North America market.
- Leverage data, and lending industry experience to develop credit lending strategies, and actionable value-based decision science solutions.
- Gather, analyze, and document customer needs, to drive the demonstrated product capabilities, and drive future direction of the software platform.
- Align product understanding for internal teams
- Identifying market problems and create stories, use cases, and solutions within Business and Commercial banking
- Follow the Pragmatic Framework approach to product management and marketing particularly assisting/supporting the stages of Programs, Readiness, and Support
Requirements
- 10+ years of Business and Commercial banking experience within North America
- 5+ years of experience in decisioning & decisioning/AI software in the context of Business & Commercial Lending
- Experience in presenting to Senior Banking audiences including C-Suite in North America
- Experience with product management and development methodologies
- Financial services understanding and experience, ideally lending-focused within Business & Commercial Banking.
- AI, specifically Machine Learning, Agentic AI understanding or experience
- Experience of leading teams across geographical regions and industries
- Stakeholder management and negotiation skills
- Work autonomously, in cross-functional team, and in virtual teams globally
- Knowledge of product capabilities, features and roadmap
- Ability to define, investigate and execute complex solution designs
- Excellent written and verbal skills
- Ability to travel within North America and to HQ in Australia (estimated 50% travel)
Benefits
- Competitive benefits package (80% of premiums paid by RDC.ai)
- 12 paid holidays
- 20 days PTO per year + 5 paid personal or sick days per year
- Paid Maternity/Paternity leave
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