Food Service Director at Aramark overseeing dining operations, ensuring client satisfaction and managing team performance. Requires experience in food service management and a bachelor’s degree.
About the role
- Director of Engagement leading strategy for C.A. Fortune's top client partnerships in the CPG industry. Focusing on strategic initiatives, KPI management, and client relationship oversight.
Responsibilities
- Client relationship management nationally for select C.A. Fortune client partnerships, overseeing partnerships across every pillar within C.A. Fortune
- Strategic leadership - analyze and track macro level Key Performance Indicators (KPIs) for client’s book of business & provide recommendations, action items and consultative advice as a CPG expert
- Partner with Sales Development team on client’s selling priorities – give guidance to strategic approach
- Lead 1-2 annual executive, top-to-top meetings and/or business reviews between C.A. Fortune executives and client’s executives for each client
- Identify and build leads for existing client partnership expansion opportunities
- Advise clients on channel goals, marketing strategy and retail execution
- Key point of contact for internal relationships with account personnel including executives, retail, accounting, branding, ecommerce, sales and finance
- Revenue forecast management – develop annual budget rooted in analytics in partnership with Sales Development team
- Develop and track KPI’s to ensure mutual partnership success - This includes but not exclusive to goals related to sales, distribution, pricing, shelving placement, promotional volume and promotional spend management
- Establish regular communication with clients and internal stakeholders that lead to strong working relationships
- Lead onboarding for new clients assigned to desk
- Works collaboratively with leadership positions across all pillars of organization (i.e. Sales Development, Retail, ECOM, Marketing, Finance, Support, Sales, etc.)
- Able to lead cross-functional teams towards common goals
- Develop annual corporate bonuses rooted KPIs that benefit both the client and C.A. Fortune
- Provide clients relevant information for their brand/categories on a regular basis
- Ability to oversee initiatives and motivate others to execute without being involved in the day-to-day
Requirements
- Bachelor’s Degree
- 7-10+ years CPG industry sales and category management experience
- Strong presentation, communication and leadership skills
- Must demonstrate sales planning, forecasting and sales execution experience
- Aptitude to effectively interpret and use multiple information sources to develop strategic plans
- Proven ability to build and maintain strong, effective relationships with clients and cross-functional groups
- Proficient in spreadsheet and presentation software; problem solver; well-developed organizational, communication and time management skills
- Confident in change management
- Ability to read, interpret, present data – SPINS, Nielsen, IRI
Benefits
- PTO & Sick Days
- 11 paid company holidays per year
- 2 paid volunteer days per year
- Bonus eligible
- 3 months fully paid parental leave (regardless of gender)
- Medical, dental, and vision
- Paid company life insurance
- 401k with company match
- Summer hours (half day Fridays from Memorial Day thru Labor Day)
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