Business Risk and Controls Advisor supporting Technology Risk Governance Team at USAA. Advising on control environment, performing risk assessments, and ensuring compliance with regulatory requirements.
About the role
- Director Fraud Risk Management at Fiserv overseeing fraud risk for payment solutions. Collaborating across teams to enhance fraud detection and prevention strategies.
Responsibilities
- Define and execute the fraud risk strategy for value‑added products, including closed‑loop gift cards, ensuring alignment with business objectives and customer experience.
- Partner with Engineering and Data Science to design, validate, and scale fraud detection models, decision engines, automation, and monitoring systems.
- Collaborate with Product and Commercial teams to embed fraud mitigation into product roadmaps and client implementations, supporting go‑to‑market and commercialization.
- Lead fraud operations oversight: investigations, case management, chargeback/return controls, refund abuse prevention, and fraud P&L governance.
- Drive automation and GenAI initiatives to reduce manual review volumes, lower operating expense, and improve throughput and accuracy.
- Act as an external subject matter expert with clients and industry partners to advise on fraud posture, incident response, and best practices.
- Ensure fraud programs meet regulatory, compliance, and audit requirements (e.g., PCI DSS, NACHA, OFAC/AML considerations).
- Build, mentor, and scale a high‑performing fraud risk team and establish KPIs, SLAs, and continuous improvement practices.
Requirements
- 13+ years of experience in fraud risk management and leadership for payments and digital value‑added products (e.g., gift cards, payment rails, digital wallets).
- 10+ years of experience designing and deploying fraud detection models, machine learning pipelines, and decisioning engines.
- 10+ years of experience in cloud platform architecture and deploying scalable monitoring and streaming/batch pipelines (AWS, GCP, or Azure).
- 10+ years of experience implementing and maintaining compliance and security standards relevant to payments and fraud (PCI DSS, NACHA rules, OFAC/AML screening).
- 8+ years of experience in programming and data tooling for analytics (Python, SQL, Spark) and BI/reporting tools (Looker, Tableau, Power BI).
- 8+ years of experience with fraud prevention and detection technologies and services (e.g., Actimize, Sift, Kount, ThreatMetrix, Ethoca) and chargeback/transaction monitoring systems.
- 8+ years of equivalent combination of educational background, related experience, and/or military experience.
Benefits
- Fuel Your Life program to support physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points used for rewards
- Eight Employee Resource Groups to foster a collaborative culture
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Medical, dental, vision, life, and disability insurance options available day one
- Tuition assistance and reimbursement program
- Paid parental, caregiver, and military leave
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