About the role

  • Act as the primary point of contact for self-insured employer clients, ensuring satisfaction and fostering long-term relationships
  • Serve as a trusted advisor, understanding client needs and offering strategic solutions to improve their healthcare programs
  • Coordinate and lead regular client check-ins, presentations, and strategic reviews
  • Collaborate with internal teams (data, data science, clinical and investigative, executives) to ensure optimal service delivery
  • Become fluent in healthcare claims data relevant to Company’s use case and manage data intake with carriers/PBMs/data warehouses
  • Utilize advanced analytics tools and techniques to create insights that inform decision-making and cost-saving strategies
  • Translate complex data and analytical insights into clear, actionable reports and presentations for non-technical stakeholders
  • Coordinate internal resources and timelines to ensure smooth implementation and delivery of projects; troubleshoot client issues
  • Monitor KPIs to track success of initiatives and client satisfaction
  • Nurture client relationships from implementation through ongoing engagement and support
  • Partner with sales and solutions teams to develop strategic plans and assist marketing initiatives to increase business success

Requirements

  • Bachelor’s degree in business, Marketing, Economics, Data Analytics or a related field (Master’s preferred)
  • 5–8 years of experience in account management, client success, or related roles within data analytics, technology, or consulting environments
  • 4 years of experience in healthcare data analytics
  • 3 years of healthcare payment integrity experience
  • Proven experience managing senior-level client relationships and negotiating contracts or agreements
  • Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States
  • Applicants local to the DFW area are required to work at the SmartLight HQ office 1 day per week (must agree)
  • Experience translating complex data-driven insights into clear, digestible content for non-technical stakeholders
  • Familiarity with benefit analytics, data warehousing and claims data files
  • Exposure to statistical methods, data modeling, or machine learning insights
  • Procurement/medical ASA and/or PBM contract negotiation experience (preferred)
  • Strong presentation and client communication skills
  • Proven ability to lead and manage projects independently and meet deadlines

Job title

Director, Account Management

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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