Key Account Manager focusing on DACH region and selling technical ophthalmology products for Custom Surgical. Engage clinics, conduct demos, and contribute to company growth in a hybrid setup.
About the role
- Account Manager at SPARK Business Works ensuring client success and managing strategic relationships. Collaborating with teams to deliver measurable value and drive growth for clients.
Responsibilities
- Embrace and deliver our BOLT Core Values to each other and our clients
- Be empathetic and inclusive
- Overdeliver
- Love what you do
- Take ownership and follow through
- Serve as the primary point of contact for assigned clients, providing proactive communication, strategic guidance, and recommendations.
- Build strong relationships by understanding each client's goals, operations, and industry landscape.
- Lead client meetings and reviews to align priorities, budgets, deliverables, and upcoming opportunities.
- Partner with Project Managers to ensure high-quality execution and a seamless client experience.
- Track performance metrics and translate results into clear insights and next-step recommendations.
- Manage contracts, renewals, and account forecasting to maintain accuracy and financial alignment.
- Ensure client retention by maintaining satisfaction, addressing concerns quickly, and reinforcing long-term value.
- Drive client growth by identifying and developing new initiatives or service opportunities.
- Collaborate with leadership to align account performance with SPARK's overall strategy and goals.
- Coordinate in-person visits or events to strengthen relationships and reinforce partnership value.
Requirements
- 5+ years of experience in a client-facing role within a marketing, software, or digital service environment.
- Proven ability to manage multiple clients and projects simultaneously.
- Strong communication, presentation, and relationship-building skills.
- Experience navigating conversations around budgets, performance, and outcomes.
- A proactive, positive approach with a focus on delivering results and strengthening long-term partnerships.
- Solid understanding of digital and/or software development process.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Employee Assistance Program (EAP)
- 401(k) with Company Match
- $50,000 Company Paid Basic Life Insurance
- Short & Long Term Disability Provided by Company
- Flexible PTO (Paid Time Off)
- Annual Learning & Development Fund
- Strong Emphasis on Work-Life Balance
- Flexible Work Arrangements - Please Note, this is a Hybrid Role. The Selected Candidate is Expected to be In Office at Least 2 Days Per Week
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